Customer Assistant - Food - Newport Retail Park reference: 6250354322

Opportunity Review: Customer Assistant - Foods at M&S

Are you passionate about food, dedicated to providing exceptional customer service, and eager to be part of a forward-thinking retail brand? This Customer Assistant role within the Foods section at Marks & Spencer presents a compelling opportunity for individuals looking to build a rewarding career in retail.

Key Advantages for Potential Candidates:

• Brand Ambassadorship & Product Expertise: This role is more than just serving customers; it's about becoming a knowledgeable advocate for M&S's high-quality food products. You'll have the chance to deepen your understanding of their offerings and actively recommend new and exciting items, making a tangible impact on customer satisfaction.
• Customer-Centric Approach: The core of this position revolves around prioritizing the customer experience. You'll be empowered to go above and beyond, ensuring every shopper feels valued and supported. This focus on "remarkable service" is ideal for those who thrive on making positive connections.
• Digital Integration & Skill Development: M&S is investing heavily in its digital future, and this role will see you actively using in-store digital tools and customer-facing apps like Sparks. This offers a fantastic opportunity to enhance your digital literacy and adapt to modern retail technologies, a valuable asset for any career path.
• Teamwork & Inclusive Environment: A strong emphasis is placed on being a supportive and respectful team player. You'll contribute to an inclusive store atmosphere, fostering positive relationships with colleagues and the wider community.
• Flexibility and Adaptability: The retail environment is dynamic, and this role requires adaptability across various store areas. This is an excellent chance to develop your versatility and learn to navigate diverse operational demands, making you a well-rounded professional.
• Commitment to Inclusion: M&S demonstrates a clear commitment to Inclusion, Diversity, and Equal Opportunities. They are open to discussing flexible working and are dedicated to making reasonable adjustments throughout the recruitment process, ensuring a fair and accessible experience for all.

Key Considerations for Your Career Path:

• Work Pattern: The provided work pattern is split across two alternating weeks, with shifts generally falling in the afternoon and early evening. Candidates should carefully review these schedules to ensure they align with their personal commitments and career aspirations. This specific pattern may be well-suited for individuals seeking part-time work or those looking to complement other activities.
• Proactive & Hands-On Mentality: The description emphasizes a "roll your sleeves up" attitude and a willingness to work hard and go the extra mile. Candidates who are self-motivated, enjoy being active, and are not afraid of a demanding environment will likely excel.
• Sales Target Awareness: While customer service is paramount, there's also an expectation to monitor and contribute to daily sales targets. Those comfortable working towards and achieving commercial objectives will find this role rewarding.
• Continuous Learning: The role encourages building expert product knowledge and being open to feedback for continuous improvement. Individuals who are eager to learn, receptive to training, and actively seek opportunities for development will find this position a growth-oriented experience.

This Customer Assistant position at M&S offers a dynamic and engaging environment for individuals looking to make a difference in customer experiences and contribute to a leading retail brand. By embracing the opportunities for learning, teamwork, and customer engagement, candidates can effectively develop their skills and build a solid foundation for a successful career in retail.