Customer Assistant - Food - Inverness

M&S Customer Assistant (Foods) - Early Morning Focus

Are you a morning person with a passion for quality food and exceptional customer service? Marks & Spencer is seeking enthusiastic individuals to join their Foods team as Customer Assistants. This role offers a unique opportunity to be at the forefront of the M&S food experience, connecting with customers and contributing to a vibrant retail environment. We've reviewed this exciting opportunity to help you understand its potential for your career growth.

Understanding the Opportunity:

As a Customer Assistant in the M&S Foods section, you'll be more than just a sales associate. You'll be a brand ambassador, showcasing M&S's high-quality products and delightful offers. Your primary focus will be on delivering a truly remarkable customer experience, making every shopper feel valued. This role requires individuals who are:

• Passionate about M&S Food products: A genuine enthusiasm for the brand and its offerings is key.
• Customer-centric: You'll consistently prioritize the customer, ensuring their needs are met and exceeded.
• Proactive and Hardworking: The M&S environment thrives on dedication, with an expectation to go above and beyond.
• Digitally Confident: Proficiency in using in-store digital tools and apps like the Sparks App will be essential for enhancing customer interactions.
• Team Players: Contributing to a positive and inclusive store atmosphere, supporting colleagues, and respecting the community is vital.
• Adaptable and Flexible: You'll need to be comfortable working across different areas of the store and adapting to the dynamic retail landscape.

Key Responsibilities and Growth Areas:

Your day-to-day will involve a range of engaging tasks designed to ensure a seamless and enjoyable shopping experience for customers:

• Serving customers efficiently and effectively at various service points and on the shop floor.
• Maintaining impeccable store standards, ensuring shelves are well-stocked and the environment is clean and tidy.
• Actively contributing to sales targets by understanding and promoting daily priorities, promotions, and selling opportunities.
• Proactively engaging with customers to identify their needs, offer tailored recommendations, and provide outstanding service.
• Developing a deep understanding of M&S products to confidently sell and recommend them.
• Utilizing provided training to master digital tools and communication channels, ensuring consistent delivery of excellent customer service.

Advantages for Your Career Path:

This role at M&S offers several compelling advantages for candidates looking to advance their careers in retail:

• Skill Development: You'll hone essential customer service skills, build product knowledge, and gain proficiency in digital retail tools.
• Brand Exposure: Working for a well-respected and established brand like M&S provides valuable industry experience and credibility.
• Career Progression: M&S is committed to internal development, offering potential pathways for growth within the organization.
• Team Environment: You'll be part of an inclusive and supportive team, fostering collaborative working relationships.
• Contribution to a Leading Retailer: M&S is at the forefront of retail innovation, and you'll be contributing to their vision of a greener, speedier, and more inspiring digital future.

Key Considerations for Candidates:

To help you assess if this opportunity aligns with your career goals, here are some key considerations:

• Working Hours: This role requires early morning availability, with specific shifts on Sunday, Monday, Tuesday, and Saturday. Please note that due to the early morning nature of the work, applicants must be 18 years of age or older.
• Unsocial Hours Premium: A premium of +£3.00 per hour is applied to hours worked between 22:00 and 06:00.
• Fast-Paced Environment: The retail sector is dynamic, and this role demands energy, efficiency, and the ability to adapt quickly.
• Commitment to Excellence: A dedication to delivering high-quality work and paying close attention to detail is crucial.
• Feedback and Growth: You should be open to receiving and acting upon feedback, actively seeking it to improve your performance.

If you are a proactive individual with a love for food and a drive to provide exceptional customer experiences, this M&S Customer Assistant role could be an excellent stepping stone in your retail career. Embrace the opportunity to be part of a forward-thinking company and make a real impact!