Customer Assistant - In Store Bakery - Belfast

M&S Cafe Customer Assistant: A Delectable Opportunity for Aspiring Retail Professionals

This role at M&S presents a compelling opportunity for individuals passionate about food and exceptional customer service to join the dynamic team within their Bakery department. As a Cafe Customer Assistant, you'll be more than just a sales associate; you'll be a brand ambassador, a product expert, and a key contributor to the positive shopping experience that M&S is renowned for.

Advantages for Candidates:

• Develop In-Demand Skills: This position offers a fantastic platform to hone essential retail skills. You'll gain hands-on experience in customer engagement, product knowledge, and efficient service. The emphasis on digital confidence will also equip you with valuable skills in utilizing modern retail tools like the Sparks App, enhancing your digital literacy.
• Career Growth within a Reputable Brand: M&S is a well-established and respected retailer. This role provides a clear entry point into the retail sector with a company that values its employees and offers opportunities for development. The requirement to be adaptable and work across various store areas suggests a path towards broader retail responsibilities.
• Become a Product Champion: If you have a genuine love for baking and a keen interest in bakery products, this role is tailor-made for you. You'll have the chance to deepen your product knowledge, making recommendations and sharing your enthusiasm with customers, turning your passion into a professional asset.
• Be Part of a Supportive Team: The description highlights the importance of teamwork and creating an inclusive store environment. You'll be working alongside colleagues who value mutual support and respect, fostering a positive and collaborative workplace.
• Impact Customer Experience: This role is centered around delivering "best in town" standards and ensuring customers feel valued. You'll have the direct satisfaction of knowing your efforts contribute to positive customer interactions and loyalty.

Key Considerations for Your Career Path:

• Age Requirement: Due to the use of specialist cutting equipment in the Bakery section, candidates must be 18 years of age or older to apply. This is a crucial health and safety compliance measure.
• Work Ethic and Proactivity: The role demands a proactive and "roll your sleeves up" attitude. Candidates should be prepared to work hard, go above and beyond, and demonstrate efficiency and effectiveness in their tasks, particularly in maintaining high standards of food safety and hygiene.
• Flexibility and Adaptability: The retail environment is often fast-paced and demanding. Successful candidates will need to be comfortable working across different areas of the store and adapting to changing priorities.
• Digital Aptitude: A good level of digital confidence is essential. You will be expected to utilize various digital tools for customer service, communication, and to stay informed about promotions and store priorities.
• Commitment to Continuous Improvement: M&S values feedback and encourages its employees to be curious and challenge the status quo. This role is ideal for individuals who are eager to learn, take ownership of their development, and contribute ideas for improvement.
• Specific Work Pattern: The advertised work pattern is Thursday (14:30–21:00), Friday (12:30–21:00), and Saturday (12:30–19:00). Candidates should ensure this schedule aligns with their personal availability and career aspirations.

This Cafe Customer Assistant role at M&S offers a rewarding experience for individuals who are passionate about food, committed to excellence, and eager to build a career in a customer-centric environment. By embracing the challenges and opportunities presented, you can lay a strong foundation for your future in retail.