Customer Assistant - In Store Bakery - Loughton Simply Food

## Discover Your Sweet Spot: A Customer Assistant Opportunity at M&S Bakery Are you passionate about the art of baking and eager to share your enthusiasm with customers? M&S is seeking dedicated individuals to join their Bakery team as Customer Assistants. This role offers a unique chance to become an integral part of a renowned brand, contributing to a positive and memorable shopping experience. This is more than just a job; it's an opportunity to develop valuable skills, immerse yourself in the world of quality baked goods, and make a real impact on customer satisfaction. Let's explore what this exciting role entails. ### Advantages for Your Career Path: * **Become a Product Expert:** You'll gain in-depth knowledge of M&S's delicious bakery offerings, allowing you to confidently recommend products and cater to diverse customer preferences. This expertise is a valuable asset for any career in retail or food service. * **Develop Exceptional Customer Service Skills:** At the heart of this role is delivering "remarkable service." You'll hone your ability to engage with customers, understand their needs, and ensure they feel valued, skills that are transferable and highly sought after in any professional setting. * **Embrace Digital Fluency:** The role emphasizes the use of digital tools, such as the Sparks App. This is an excellent opportunity to enhance your digital literacy and learn how technology can be leveraged to improve customer experience and operational efficiency. * **Cultivate Teamwork and Inclusivity:** As a vital team member, you'll contribute to a positive and inclusive store environment. Learning to support and respect colleagues fosters strong interpersonal skills and a collaborative mindset, crucial for long-term career growth. * **Adaptability and Flexibility:** The retail environment is dynamic. This position encourages you to be adaptable and work across different store areas, developing resilience and the ability to thrive in changing circumstances – a key trait for career success. * **Brand Ambassadorship:** Representing a trusted brand like M&S is a significant advantage. You'll build confidence and pride in your work by championing high-quality products and upholding brand standards. * **Opportunity for Growth:** M&S is committed to employee development. Proactively engaging with learning solutions and seeking feedback will pave the way for your continuous improvement and potential career progression within the company. ### Key Considerations for Aspiring Candidates: * **Working Hours:** The advertised working pattern involves shifts on **Sunday (08:00-16:00)** and **Saturday (05:30-13:30)**. Please ensure this schedule aligns with your personal commitments and career goals. * **Age Requirement:** To comply with health and safety regulations, candidates must be **18 years of age or older** for this role. * **Unsocial Hours Premium:** A valuable addition of **£3.00 per hour** is applied to any hours worked between **22:00 and 06:00**. While the advertised shifts do not fall within this specific premium time, understanding this aspect of M&S's compensation structure is beneficial. * **Pace and Dedication:** M&S emphasizes a fast-paced environment where "rolling up your sleeves" and going "above and beyond" are expected. Candidates should be prepared for an active and energetic workplace. * **Attention to Detail and Standards:** Maintaining "best in town" standards in presentation, cleanliness, and food safety is paramount. A keen eye for detail and a commitment to high standards are essential. * **Proactive Mindset:** The role encourages a proactive approach to learning, customer engagement, and problem-solving. Candidates who are curious, ask questions, and seek continuous improvement will thrive. * **Taking Ownership:** Accountability for planning and managing your own work efficiently is expected. This role offers autonomy for those who are organized and self-motivated. This Customer Assistant position within the M&S Bakery offers a rewarding experience for individuals looking to build a career grounded in excellent customer service, product passion, and a dynamic retail environment. If you are ready to contribute your skills and enthusiasm, this opportunity could be the perfect stepping stone for your professional journey.