Customer Journey Manager reference: 143555

Explore a Groundbreaking Role in Digital Finance: Customer Journey Manager

This Customer Journey Manager position within the Digital Finance Lab presents an exceptional opportunity for ambitious professionals eager to shape the future of payments and digital assets. If you're passionate about innovation, customer-centricity, and making a tangible impact in a rapidly evolving sector, this role offers a compelling career trajectory.

Advantages for Candidates:

• Pioneering Work: Be at the forefront of exploring new and emerging opportunities in the Digital Assets and Payments sector. If you have a keen interest in cryptocurrencies, DLT, and blockchains, this role places you in the heart of innovation.
• Strategic Impact: Play a crucial role in product development, directly influencing how customers interact with financial services. Your insights will be integral to the prioritization and design of new features.
• Cross-Functional Collaboration: Work extensively with agile delivery techniques and collaborate across various functional boundaries. This fosters a holistic understanding of the business and enhances your ability to orchestrate complex solutions.
• Continuous Improvement Focus: The role emphasizes a mindset of continuous improvement, offering ample opportunities to refine processes and optimize the end-to-end customer experience.
• Flexible Working: The organization champions flexible working, including hybrid arrangements and flexibility in when hours are worked, allowing for a better work-life integration.
• Career Growth & Development: As part of a large and forward-thinking institution, you'll benefit from significant investments in people, data, and technology, leading to fresh possibilities for learning and career progression.
• Competitive Remuneration & Benefits: The salary range of £59,850 - £70,000 per annum, coupled with a generous pension contribution (up to 15%), annual bonus, share schemes, and a comprehensive benefits package, underscores the value placed on this role.
• Commitment to Inclusion: The organization is dedicated to building an inclusive and diverse workplace, welcoming applications from all backgrounds and offering support for reasonable adjustments.

Key Considerations for Your Career Path:

• Technical Acumen & Learning Agility: While experience in customer journey mapping and process improvement is beneficial, a strong "ready-to-learn" mindset is paramount. You'll need to quickly grasp complex concepts related to digital finance and emerging technologies.
• Independent Leadership: The role requires you to work with limited supervision, lead on customer journey and process mapping, and drive alignment across diverse teams. Developing your ability to influence and build consensus will be key.
• Problem-Solving Prowess: Effectively understanding, designing, and optimizing customer journeys necessitates strong analytical and problem-solving skills to integrate insights from data, processes, and systems.
• Stakeholder Management: Success in this position hinges on your ability to develop and nurture stakeholder relationships, manage competing priorities, and facilitate the resolution of differing views.
• Customer-Centricity: A deep-seated passion for delivering exceptional customer experiences is essential. You'll be the advocate for the customer, ensuring their needs are at the forefront of all initiatives.
• Industry Interest: While experience in payments, digital assets, or emerging technologies is desirable, a genuine interest and willingness to delve into these areas will be a significant advantage.

This Customer Journey Manager opportunity is more than just a job; it's a chance to be part of a transformative journey in the financial services sector. If you are driven, adaptable, and eager to contribute to a future-focused team, this role offers a rewarding platform for professional growth and impact.