Customer Journey Manager reference: 145798

Job Review: Customer Journey Manager (12-month FTC)

This Customer Journey Manager position at Lloyds Banking Group presents a compelling opportunity for an experienced professional looking to make a significant impact within a large-scale financial transformation initiative. This 12-month fixed-term contract offers a chance to work with cutting-edge technology and directly influence how customers interact with the bank's core financial platforms.

Advantages for Potential Candidates:

• Strategic Impact: You will be instrumental in reshaping the financial landscape of Lloyds Banking Group by optimizing customer journeys. This role offers the chance to contribute to a major transformation, ensuring customer needs are at the forefront of technological advancements.
• Innovation and Technology: The position provides direct exposure to brand new technology within the Finance Platform, driving improvements in control, efficiency, and overall value creation. This is an excellent opportunity to gain hands-on experience with innovative tools shaping the future of finance.
• Cross-Functional Collaboration: You'll work closely with Product Owners and various cross-functional teams, fostering a highly collaborative environment. This will hone your skills in orchestrating across different departments to ensure seamless integration and execution of customer journeys.
• Career Development in a Dynamic Environment: This role is positioned within a dynamic and supportive setting, offering continuous learning opportunities. While a fixed-term contract, the experience gained in a transformative project within a major financial institution can be invaluable for future career progression.
• Flexible Working: Lloyds Banking Group actively supports flexible working arrangements, including hybrid working (requiring at least two days per week in the Edinburgh office) and job sharing, catering to diverse work-life needs.
• Comprehensive Benefits Package: Beyond the salary, candidates can expect a generous benefits package including a significant pension contribution, performance-related bonuses, share schemes, discounted shopping, ample holiday entitlement, and robust wellbeing and parental leave policies.
• Commitment to Diversity and Inclusion: Lloyds Banking Group demonstrates a strong commitment to fostering an inclusive workplace that reflects modern society. They actively encourage applications from under-represented groups and are a disability-confident employer, indicating a supportive and equitable environment.

Key Considerations for Candidates:

• Contract Duration: As this is a 12-month fixed-term contract, candidates should consider their long-term career aspirations and how this role fits into their overall professional journey. While impactful, it is not a permanent position.
• Location Requirement: The role requires a hybrid working model, meaning candidates must be able to commit to spending at least two days per week, or 40% of their time, at the Edinburgh office.
• Required Skillset: The core requirements emphasize a strong continuous improvement mindset, excellent stakeholder management, and the ability to translate customer needs into actionable product deliverables. Candidates should ensure their experience aligns closely with these areas.
• Valuable Additional Experience: While not mandatory, a strong understanding of Financial Services products and services, coupled with expertise in the Oracle Suite, would be a significant advantage.
• Data Integration and Analysis: A key aspect of the role involves integrating insights from disparate data, processes, and systems. Candidates should possess strong analytical skills and the ability to synthesize information from various sources.

In summary, this Customer Journey Manager role is an exceptional opportunity for a driven professional to contribute to a significant transformation within Lloyds Banking Group. It offers a chance to leverage new technologies, collaborate with diverse teams, and gain valuable experience in a supportive and forward-thinking organization. Candidates should carefully review the contract duration and location requirements to ensure alignment with their career goals.