Customer Support Technician Level 3 Apprentice - Reigate

Unlock Your Potential: A Review of the Customer Support Technician Level 3 Apprentice Opportunity at BT Group

Are you ready to kickstart a career that not only challenges you but also allows you to make a tangible difference in the world? The Customer Support Technician Level 3 Apprentice role with BT Group, based in Reigate, presents an exciting pathway for aspiring professionals passionate about technology and customer service. This isn't just an apprenticeship; it's an invitation to join a critical mission, learn invaluable skills, and grow within a globally recognised organisation.

The Opportunity: More Than Just a Job

BT Group positions this role as an opportunity to truly "make a difference." As a cornerstone of the nation's connectivity, you'll be contributing to services relied upon by millions – from individuals and small businesses to FTSE 100 corporations and emergency services. This is a chance to be part of a team that uses technology to address significant societal challenges like climate change and cyber security. If you're looking for a career with purpose and impact, this role aligns perfectly with that ambition.

The company culture is highlighted as one that fosters growth and inclusion. From day one, you're encouraged to have a voice, tackle tough challenges, and contribute ideas. Crucially, comprehensive support for learning and development is promised, ensuring you won't be navigating this new journey alone. BT Group's commitment to diversity, inclusion, and making a positive impact further enhances the appeal, suggesting an environment where you can truly thrive and be yourself.

What You'll Be Doing: A Dynamic Field Role

As a Customer Support Technician, your days will be far from routine. This is a hands-on, field-based role, meaning you'll be out meeting a diverse range of customers on-site. Your responsibilities will span provision, repair, and support across hardware, software, and infrastructure. Expect to:

• Travel frequently to customer sites, experiencing how technology is used in various innovative ways.
• Assist with installations, set-ups, and carry out non-complex repairs.
• Engage directly with customers to understand their needs, discuss BT's portfolio, and optimise their services.
• Even have the opportunity to recommend and sell new digital product and service solutions, developing commercial acumen.

While a passion for technology is important, the description explicitly states that you don't need to be "super technical" from the outset. BT Group is committed to providing all necessary training. Instead, a proactive attitude and strong conversational skills are prioritised, making this an excellent entry point for individuals who are keen to learn and enjoy interacting with people.

Your Learning Journey: A Structured Apprenticeship

This role comes with a structured 18-month apprenticeship, designed to equip you with both practical experience and a nationally recognised qualification. Key aspects include:

• Dedicated Study Time: A minimum of 20% of your working hours, including one "study day" per week, will be focused on your learning. This ensures you have ample time to absorb the theoretical knowledge alongside your practical work.
• Valuable Qualification: You will work towards gaining a Level 3 qualification in Information Communication, a solid credential that will serve as a foundation for your future career.
• Hands-On Experience: The apprenticeship blends academic study with real-world application, allowing you to immediately apply what you learn in a professional setting.

Advantages for Potential Candidates:

This apprenticeship offers a wealth of benefits for those embarking on their career path:

• Meaningful Contribution: Be part of an organisation that keeps essential services running and tackles major challenges.
• Comprehensive Training & Support: Full training provided, coupled with a structured apprenticeship programme and a supportive learning environment.
• Nationally Recognised Qualification: Earn a Level 3 Information Communication qualification, enhancing your long-term career prospects.
• Diverse Skill Development: Gain technical expertise in a variety of areas (hardware, software, infrastructure) alongside crucial soft skills like customer service, communication, problem-solving, and even sales.
• Dynamic Work Environment: Enjoy a varied, field-based role with direct customer interaction, ensuring no two days are the same.
• Career Progression Opportunities: This Level 3 apprenticeship serves as an excellent foundation for further career growth within BT Group and the wider technology sector.
• Inclusive Culture: Join a company that values diversity, promotes innovation, and encourages employees to be their best.

Important Considerations for Your Application:

Before applying, candidates should carefully review these essential requirements and considerations:

• Specific Start Date: The role commences on 8th September 2025, requiring forward planning.
• Academic Entry Requirements: You will need five GCSEs at grades 4-9 (C or above), including English and Maths, or equivalent qualifications.
• Driving Licence Mandate: This is a field role requiring travel in a company van. A full manual driving licence with no more than six points is essential and must be obtained no later than one month before your start date.
• Apprenticeship Eligibility: If you have already achieved a Level 3 qualification in Information Communication, you may not be eligible for this specific role.
• Right to Work: All applicants must hold full UK Right to Work for the entire 18-month duration of the scheme.
• Potential Security Clearance: Be aware that some roles may require security clearance, a process the recruitment team will guide you through if applicable.
• Salary Expectation: The salary for this apprentice position is £21,840.

Is This For You?

This apprenticeship is ideal for proactive individuals who are passionate about technology, enjoy interacting with people, and are eager to learn and develop practical skills in a dynamic environment. If you're looking for a career that offers both personal growth and the chance to contribute to society, and you meet the entry requirements, this Customer Support Technician Level 3 Apprentice role at BT Group could be your perfect next step.