Customer Service Advisor (Peterborough, GB)

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Review: Customer Service Advisor Opportunity at Coloplast (Peterborough)

Coloplast presents an exciting opportunity for aspiring Customer Service Advisors in Peterborough, offering a chance to join a company deeply committed to improving the lives of individuals with intimate healthcare needs. This role is ideal for those who are passionate about making a tangible difference and thrive in a supportive, purpose-driven environment.

Key Advantages for Potential Candidates:

• Purpose-Driven Work: At its core, this role is about empowering consumers and enabling them to live fuller lives. If you seek a career with a profound sense of purpose, Coloplast's mission will resonate strongly with you. The company's culture emphasizes the impact of their work, making it a compelling choice for those who want their contributions to matter.
• Comprehensive Benefits and Competitive Compensation: Coloplast offers a strong financial package including a competitive starting salary of £25,600, with potential for performance and company-related bonuses, adding up to significant additional earnings. Beyond salary, the benefits are extensive, featuring 28 days of holiday, private healthcare, and a subsidized on-site restaurant, alongside flexible benefits like gym memberships and discount cards.
• Career Development and Training: The role is complemented by an extensive introductory training program designed to equip you with the necessary skills. Furthermore, Coloplast is committed to ongoing professional development, providing opportunities for you to grow your career within the organization.
• Work-Life Balance Focus: While initial training requires full-time availability, Coloplast demonstrates a commitment to work-life balance by considering blended or home working after the initial training period and upon reaching performance benchmarks. They also show flexibility by considering compressed or part-time hours, making the role adaptable to different personal circumstances.
• Positive and Collaborative Culture: Coloplast fosters a "Great Place to Work" environment, characterized by a genuine family feel and a collaborative spirit. The team's shared passion for making a difference creates an inspiring and engaging workplace.
• Daytime Shifts: The absence of late nights, with operating hours between 8 am and 6 pm, contributes positively to work-life balance. The rotational Saturday mornings are compensated with time off in lieu, further supporting this.

Key Considerations for Candidates:

• Initial Training Commitment: New starters are required to be available with no pre-booked holidays during the first eight weeks of employment due to intensive training requirements. Candidates must be able to commit to full-time hours during this period.
• Customer-Centricity and Communication Skills: The role demands excellent interpersonal skills, both verbal and written, with a strong emphasis on listening and understanding customer needs. A results-oriented mindset and computer literacy are also essential.
• Rotational Saturday Mornings: Be prepared for a rotational requirement to work Saturday mornings (one in four), although this is balanced with time off in lieu.
• Role in a Global Organization: As part of a leading medical device company with a significant global presence, you will be contributing to a larger mission. Understanding this broader context can be a motivational factor.

This Customer Service Advisor position at Coloplast is an excellent stepping stone for individuals seeking a meaningful career in a supportive and growth-oriented environment. If you are driven by purpose, possess strong communication skills, and value a company that invests in its employees and their well-being, this opportunity warrants serious consideration.