Customer Service Advisor reference: 214b6eae2a

Career Opportunity: Customer Service Representative with SSE

Are you a dedicated individual with a knack for problem-solving and a passion for delivering outstanding customer experiences? SSE is seeking driven individuals to join their team as Customer Service Representatives. This role is ideal for those who thrive in dynamic environments and are committed to achieving first-call resolution, ensuring customer satisfaction with every interaction.

Key Advantages for Candidates:

• Impactful Role: You will play a crucial part in customer satisfaction and loyalty by resolving issues efficiently and effectively during the first contact.
• Career Development: This position offers valuable experience in customer service and call centre operations, building essential skills in communication, problem-solving, and system navigation.
• Comprehensive Benefits: SSE offers a robust benefits package designed to support your financial, physical, and emotional wellbeing, including discounts on private healthcare and gym memberships, a free online GP, 24/7 counselling, and interest-free loans for tech and transport.
• Family Support: Generous family entitlements such as maternity and adoption pay, and paternity leave are provided.
• Commitment to Net Zero: Be part of a leading energy company with a bold ambition to be a leader in a net-zero world, contributing to sustainable energy solutions.
• Inclusive Workplace: SSE is dedicated to fostering an open and inclusive environment where everyone can thrive, with a strong commitment to equal opportunities.
• Flexible Locations: Opportunities are available in Cardiff, Reading, or Perth.

Key Considerations for Your Career Path:

• Focus on First Call Resolution (FCR): The core of this role is resolving customer issues accurately and efficiently on the first attempt. Candidates who excel at active listening, critical thinking, and clear communication will find success.
• Fast-Paced Environment: This role requires the ability to work effectively in a busy call centre setting, managing multiple inquiries with professionalism and empathy.
• Technical Aptitude: You should be comfortable and adept at navigating various internal systems and knowledge bases to assist customers.
• Fixed-Term Contract: This is a 12-month fixed-term contract position.
• Salary Range: The salary offered is £28,072 - £32,605, commensurate with experience and role responsibilities.
• Pre-Employment Checks: Successful candidates will be required to complete criminality and credit checks.

This is an excellent opportunity for individuals looking to build a career in customer service within a forward-thinking organisation committed to a sustainable future. If you are a motivated problem-solver who prioritizes exceptional customer service, SSE encourages you to explore this rewarding role.