Customer Service Advisor reference: fa6310ec4d

Opportunity Review: Business Energy Support Role at SSE Energy Solutions

This role presents a compelling opportunity for individuals looking to make a tangible impact within the dynamic and increasingly vital energy sector. Working as part of the Business Energy team at SSE Energy Solutions, you will be at the forefront of supporting businesses as they navigate the transition to net zero. This is a chance to gain broad experience across various customer service functions, contributing to a company committed to renewable energy and sustainable solutions.

Key Advantages for Candidates:

• Career Development Through Diverse Experience: This role offers exceptional exposure to multiple service areas within SSE Energy Solutions, including Metering, SME Hub, Collections, and Back Office. You will develop a versatile skill set, learning various processes and gaining a comprehensive understanding of business energy operations. This breadth of experience can be invaluable for future career progression in the energy sector.
• Contribution to Sustainability Goals: By joining SSE Energy Solutions, you become part of an organization dedicated to renewable electricity generation and driving low-carbon solutions for businesses. If you are passionate about environmental sustainability and want your work to align with these values, this role offers a direct pathway to contribute.
• Flexible and Supportive Work Environment: The role emphasizes a "Flexible First" approach, offering options for varied working patterns and a commitment to supporting employee wellbeing. This flexibility, combined with a comprehensive benefits package, signals a company that values its employees' work-life balance and personal circumstances.
• Competitive Compensation and Benefits: The salary range of £29,504 - £34,757 pro rata, coupled with an extensive benefits package (including generous holiday entitlement, enhanced family leave, and discounted healthcare), makes this a financially attractive proposition. The benefits are designed to support employees holistically, addressing family, financial, and wellbeing needs.
• Location Options: With bases in both Cardiff and Reading, candidates have geographical flexibility in choosing their preferred work location.

Key Considerations for Candidates:

• Fixed-Term Contract: This is a 12-month fixed-term contract or secondment. Candidates should be aware of the duration of the role and consider how it aligns with their long-term career aspirations. It could be an excellent opportunity for gaining experience and skills before pursuing permanent positions, or for those seeking project-based work.
• Adaptability is Crucial: The job description highlights the need for the ability to adapt quickly to changing priorities and customer needs. Candidates who thrive in fast-paced environments and are comfortable with evolving responsibilities will be well-suited for this position.
• Customer-Centric Focus: A core element of this role is delivering a superior customer experience. Candidates with strong communication skills and a genuine desire to help customers resolve enquiries efficiently will find this aspect particularly rewarding.
• Previous SSE Experience is Preferred: While not strictly mandatory, previous experience within an SSE Customer Service delivery environment is listed as a preferred attribute. Candidates with this background may have a smoother onboarding process and a stronger initial understanding of the company's operational nuances.
• Pre-Employment Screening: Be prepared for a standard pre-employment screening process, including a basic criminal records and credit check, which is a common requirement for roles within the energy sector.

In summary, this Business Energy Support role at SSE Energy Solutions is an exceptional opportunity for driven individuals seeking to build a career in the burgeoning sustainable energy sector. It offers a dynamic work environment, diverse learning experiences, and a supportive culture, all while contributing to a critical mission. Candidates who are adaptable, customer-focused, and eager to develop a broad skillset within a leading renewable energy company will find this role highly rewarding.