Customer Service Supervisor - East Midlands Parkway

Review: Customer Service Supervisor - East Midlands Parkway Station

East Midlands Railway (EMR) presents a compelling opportunity for aspiring leaders within their dynamic Customer Service team at East Midlands Parkway station. This role, a 12-month fixed-term contract, offers a chance to contribute to a company that proudly identifies as a "Top Employer" and is committed to inclusivity and employee empowerment.

For candidates seeking to advance their careers in customer-facing roles and gain valuable leadership experience, this position stands out for several key advantages:

• Leadership Development: As a Customer Service Supervisor, you will be at the forefront of team leadership, overseeing day-to-day operations and guiding your team to deliver exceptional customer experiences. This is an excellent platform to hone your management and motivational skills.
• Impactful Contribution: You will play a pivotal role in ensuring the safety, cleanliness, and overall presentation of the station, directly contributing to EMR's commitment to a sustainable and customer-centric railway. Your efforts will have a tangible impact on the daily journeys of thousands of passengers.
• Stakeholder Engagement: The role involves close collaboration with Network Rail and other key stakeholders, providing invaluable experience in cross-organizational communication and partnership building.
• Commitment to People: EMR's "One Team" philosophy, coupled with their "Top Employer" accreditations, underscores a genuine dedication to valuing their employees. You can expect an environment where authenticity is encouraged and celebrated.
• Comprehensive Training & Support: EMR provides all necessary safety-critical training, ensuring you are well-equipped for the role. Furthermore, they are proactive in promoting diversity and welcome applications from all backgrounds, demonstrating a commitment to a representative workforce.
• Competitive Compensation: The advertised salary range, with potential increases and an unsocial allowance, offers a rewarding financial package for the responsibilities undertaken.

While this role presents a fantastic stepping stone, prospective candidates should also consider the following:

• Fixed-Term Contract: This is a 12-month fixed-term position. Candidates seeking long-term, permanent roles may wish to clarify potential extension or future opportunities with EMR.
• Shift Work: The role requires flexibility to work shifts, including early mornings, late nights, weekends, and bank holidays. A strong ability to manage personal work-life balance with such a schedule is essential.
• Essential Supervisory Experience: Previous experience in a supervisory or people management capacity is a mandatory requirement.
• Railway Experience (Preferred): While not essential, prior experience within the railway industry would be a significant advantage and can help candidates hit the ground running.
• Safety-Critical Medical: Offers are contingent upon passing a safety-critical medical assessment, including drug and alcohol screening and a color vision test. Candidates should be prepared for this requirement.
• Blind Screening: EMR utilizes a blind screening process for CVs. Candidates must ensure all personal identifying information is removed from their CVs to comply with this procedure.

In conclusion, the Customer Service Supervisor role at East Midlands Parkway station offers a unique and exciting opportunity for individuals eager to step into a leadership position within a highly reputable and people-focused organization. If you are a motivated, customer-centric individual with proven supervisory skills and the ability to thrive in a fast-paced environment, this role could be an excellent accelerator for your career journey in the railway sector.