First Class Customer Host - Nottingham

East Midlands Railway (EMR) presents an exciting career opportunity for aspiring customer service professionals. As a First-Class Customer Host based in Nottingham, you will be an integral part of the On Train Customer Service team, directly contributing to EMR's success and its commitment to customer satisfaction.

Advantages for Candidates:

• Impactful Role: You will be at the forefront of creating memorable customer experiences, playing a vital role in making every journey exceptional. This is an opportunity to directly influence customer perception and satisfaction.
• Supportive and Inclusive Culture: EMR is a nine-time accredited Top Employer and Gold accredited for Inclusive Employers Standards. They actively foster a culture where employees are empowered to be authentic and where diversity is embraced. They are particularly keen to welcome applications from under-represented groups, demonstrating a commitment to building a representative workforce.
• Career Development: EMR offers various training opportunities, supporting your professional growth within the company.
• Attractive Benefits Package: Beyond a competitive salary of £27,516.22, candidates will enjoy an excellent Railway Pension scheme, free travel on East Midlands Railway and other Transport UK Group companies, discounted tickets for friends and family, and significant national travel discounts.
• Talent Pool Approach: Successful candidates at the assessment stage will either be offered an immediate vacancy or placed in a talent pool for up to 12 months. This innovative approach ensures that you remain in consideration for future roles without needing to reapply.

Key Considerations for Your Career Path:

• Customer-Centricity: This role demands a genuine passion for people and an unwavering commitment to delivering outstanding service. Success hinges on your ability to anticipate customer needs and go the extra mile.
• Flexibility and Adaptability: The role involves shift work based on a rota, requiring flexibility to cover early mornings, late nights, and weekend work. Candidates must be adaptable to varying schedules.
• Professionalism and Resilience: A positive attitude, professional demeanor, and the resilience to handle diverse situations are essential. Your personality will be key to bringing the First-Class experience to life.
• Attention to Detail: Great service is often in the details. Candidates should have a keen eye for ensuring comfort and cleanliness within the carriage.
• Application Process: EMR employs a blind screening process. Candidates are reminded to remove all personal information from their CVs to ensure fair and impartial assessment.

For those passionate about customer service and looking for a rewarding career in a company that values its people, this First-Class Customer Host position at East Midlands Railway offers a compelling opportunity to grow and make a tangible difference.