Customer Support Advisor

Customer Services Advisor £24,570 pro-rata, plus great benefits (Work Level 6C) Part-time, 24 hours per week (Wednesday to Friday)Location: Youll be splitting your time between home and the Scunthorpe office. Up to the first 3 months will be spent in the office for training, after which you'll work a minimum of 2 days a week in the office, with the remainder of the time from home. Youll work approximately 1 in 4 Saturdays and be on a bank holiday rota

Co-op Wholesale is growing, and were looking for people who want to help shape what comes next. As a Customer Services Advisor, youll be the first point of contact for our wholesale retailers, providing support and resolving queries quickly and effectively.

Youll play a key role in keeping our retail operations running smoothly, making sure our partner stores have the help they need to deliver great service to their customers. This is  a varied role where no two days are the same – from answering calls and emails to investigating issues and collaborating with colleagues across the wider business.

Why this role matters

Were building something big at Co-op Wholesale. With a refreshed structure and exciting plans ahead, were creating new opportunities to strengthen our proposition for our independent retailers, key accounts, and a growing corporate client base. To do that, we need to make sure our retail operations run smoothly and that our partners have the support they need to serve their customers. Thats where you come in.

This is your chance to help bring new ideas to life and make a real impact across Co-op Wholesale. Be part of it.

What youll do

Handle incoming calls and emails to a high standard within agreed timescales Log information accurately into our in-house system Investigate queries and see them through to resolution Collaborate with colleagues and teams across the business

What youll bring

Good customer service and communication skills, confident engaging via phone and email Strong IT skills, including Microsoft Excel, Word, and Outlook Accuracy in admin and data input Problem-solving ability and attention to detail Adaptable, self-sufficient, and flexible to the needs of customers

Why Co-op?

At Co-op, were owned by our members. And because were owned by you, we can do right by you. So when you join us, youre not just taking a job, youre joining a movement. Were an organisation that puts people and communities first, and were powered by purpose. We want this to be a place where you can thrive, so youll also receive:

An annual bonus (based on personal and business performance) 28 days holiday pro-rata plus bank holidays A pension with up to 10% employer contributions 30% discount on Co-op products and 10% off other brands Stream – early access to a percentage of your pay as you earn it Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 24/7 colleague support service Training and support for your development and career progression Cycle-to-work scheme

A place youll belong

Were building diverse teams that reflect the communities we serve. We welcome applications from everyone, and our support centre is an inclusive environment where all our colleagues can thrive.

If you have a disability, well make reasonable adjustments to support you through the recruitment process. Were also proud to be part of the Disability Confident scheme - if youre disabled and you meet the minimum criteria for this job, well guarantee you an interview.

Learn more about our recruitment process at https://jobs.coop.co.uk/apply-process

Explore our commitments to diversity, inclusion and wellbeing at https://jobs.coop.co.uk/diversity-inclusion-wellbeing

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.