Customer Support Partner - A Rewarding Opportunity at the John Lewis Partnership

This role offers an exciting chance to join the John Lewis Partnership, a unique employee-owned business renowned for its commitment to exceptional customer service. As a Customer Support Partner, you will be at the forefront of delivering this renowned service, actively contributing to the brand's reputation and customer satisfaction.

Advantages for Aspiring Candidates:

• Impactful Role: You'll have the autonomy to seek out and implement solutions, directly impacting customer outcomes and ensuring the John Lewis difference is felt.
• Varied Responsibilities: The role is dynamic and multifaceted, encompassing support for financial services (JL Money, Partnership Credit Cards), Bureau de Change operations, lost property inquiries, and a broad spectrum of customer queries and complaints. This variety ensures a stimulating and engaging work experience.
• Brand Ambassadorship: This is more than just a job; it's an opportunity to represent and embody the values of a trusted and cherished brand. You'll be a key representative of John Lewis's reputation for quality and service.
• Comprehensive Training: While previous customer-facing experience is welcomed, it's not essential. The Partnership provides robust training to equip you with the skills and knowledge to excel, ensuring you can perform at your best from day one.
• Career Growth and Development: As an employee-owned business, the Partnership fosters a culture of growth. You'll have opportunities to support the wider shop, coach colleagues on services, and promote offerings at in-store events, all of which contribute to your professional development.
• Ownership and Rewards: Being a Partner means you are a co-owner of the business. This model brings with it shared responsibilities and, importantly, shared rewards and successes, creating a unique and motivating work environment.
• Supportive Environment: The Partnership actively supports a positive work-life balance and explores flexible working arrangements where possible, fostering an environment where individuals can thrive.

Key Considerations for Your Career Path:

• Age Requirement: Due to the nature of the role and financial legislation, candidates must be 18 years or older.
• Flexibility in Hours: The role requires 37.5 hours of full-time work per week, with varied hours across seven days. This includes working alternate weekends. Candidates should consider if this flexible schedule aligns with their personal commitments and career aspirations.
• Essential Skills: Strong candidates will possess excellent customer service, computer, administrative, and organizational skills with a keen eye for detail and compliance. Exceptional communication abilities with a logical approach are also vital.
• Desirable Skills: While not mandatory, prior experience in a customer-facing role can be advantageous.
• Vetting: Be aware that some roles within the Partnership are subject to pre-employment vetting, which may include DBS checks and financial probity checks. This is a standard procedure to ensure the safety and integrity of the business and its customers.
• Application Timing: Vacancies can close early due to high applicant numbers. It is advisable to apply as soon as possible to avoid missing out on this opportunity.

If you are a self-motivated individual with a passion for customer service and a desire to be part of a truly unique and employee-owned organization, this Customer Support Partner role at the John Lewis Partnership in Cambridge presents a compelling opportunity to advance your career.