Customer Team Leader reference: 1058236

## Explore a Leadership Opportunity: Customer Team Leader at Co-op Are you looking to take the next step in your retail career and develop your leadership skills? This Customer Team Leader position at Co-op offers a compelling opportunity for individuals passionate about excellent customer service and team development. Located at Exchange Square in Birmingham, this part-time, permanent role provides a structured environment for growth within a company deeply committed to its people and communities. This role is more than just a job; it's a chance to make a tangible impact on your store's success and contribute to a positive customer experience. You'll be empowered to coach and supervise Customer Team Members, deputise for the Store Manager, and ensure the smooth operation of the store, all while delivering exceptional service. ### Advantages for Aspiring Leaders: This opportunity presents several key advantages for candidates looking to advance their careers: * Career Development: Co-op is dedicated to your growth. You'll receive full, paid training to equip you with the necessary skills and ongoing dedicated support to help you progress in your career. This role is an excellent stepping stone for those aspiring to management positions. * Empowerment and Responsibility: As a Customer Team Leader, you'll be entrusted with significant responsibilities, including leading the team, managing store operations, and deputising for the Store Manager. This hands-on experience will hone your decision-making and problem-solving abilities. * Comprehensive Benefits Package: Co-op offers a generous benefits package designed to support your wellbeing and financial security. This includes: * 36 days of holiday (pro-rata for part-time colleagues), offering excellent work-life balance. * A pension scheme with up to 10% employer contributions, investing in your future. * Access to virtual healthcare services for you and your family, providing peace of mind. * A significant 30% discount on all Co-op products, allowing you to enjoy the brand's offerings. * Access to Wagestream, a money management app for on-demand access to a portion of your earned pay. * A 24/7 employee assistance service for confidential support. * Flexible Working Patterns: While the role requires flexibility with varied shifts including early mornings, afternoons, late evenings, and weekends, this can also be an advantage for those seeking to balance work with other commitments. Specific shift patterns will be discussed during the interview process. * A Values-Driven Organisation: Co-op's long-standing commitment to fairness and community involvement creates a positive and ethical working environment. You'll be joining a team that truly cares about its members, colleagues, and the wider community. ### Key Considerations for Candidates: To help you assess if this role aligns with your career aspirations, consider the following: * Leadership Potential: This role is ideal for individuals who demonstrate a natural aptitude for leadership, enjoy coaching and developing others, and are comfortable taking initiative. * Customer Focus: A genuine passion for providing friendly, helpful, and thoughtful service is paramount. You'll be the face of Co-op for many customers and will need to handle inquiries and resolve issues with empathy and efficiency. * Adaptability and Resilience: The retail environment can be fast-paced and dynamic. The ability to adapt to changing priorities, manage multiple tasks, and remain calm under pressure, including handling challenging situations, is essential. * Team Collaboration: While you'll be leading, you'll also be a vital part of a team. Strong interpersonal skills and the ability to foster an inclusive culture where everyone's voice is heard are crucial. * Age Requirement: Candidates must be aged 18 or over due to the need to authorise age-related sales. * Application Process: The application process is designed to be accessible, allowing for mobile applications without the need for a traditional CV. Be prepared to complete two short online assessments as part of the initial screening. This Customer Team Leader position at Co-op offers a rewarding career path for those seeking to develop their leadership skills, contribute to a reputable organisation, and enjoy a comprehensive benefits package. If you are a motivated individual with a passion for service and leadership, this could be the perfect opportunity for you.