Customer Team Leader reference: 1058561

## Opportunity Review: Customer Team Leader at Co-op This review provides an in-depth look at the Customer Team Leader position at Co-op, highlighting key advantages and considerations for aspiring candidates looking to advance their careers.

The role of Customer Team Leader at Co-op presents a compelling opportunity for individuals seeking to step into a leadership position within a values-driven organization. This role is ideal for those who are passionate about customer service, enjoy leading and developing teams, and are looking for a stable, permanent position with excellent benefits. The Co-op's commitment to its colleagues and communities makes this more than just a job; it's a chance to be part of a company with a rich history and a positive social impact.

Key Advantages for Candidates:

• Career Growth and Development: Co-op is dedicated to supporting your career progression. You'll receive full, paid training and ongoing support to help you grow your skills, particularly in leadership. This role is a stepping stone for those aspiring to higher management positions.
• Exceptional Benefits Package: Co-op offers a comprehensive suite of benefits designed to support your wellbeing and financial security. These include:
  • Generous Holiday Allowance: 36 days of holiday (pro-rata for part-time colleagues), providing excellent work-life balance.
  • Attractive Pension Scheme: Up to 10% employer contribution to your pension.
  • Comprehensive Healthcare: Access to virtual healthcare services, including GP appointments, mental health support, and more, for you and your family.
  • Employee Assistance Program: A 24/7 service offering support for various life challenges.
  • Generous Employee Discount: A significant 30% discount on all Co-op products in-store, plus discounts on other brands.
  • Financial Wellbeing Tools: Access to Wagestream, a money management app.
• Leadership Experience: As a Customer Team Leader, you will gain valuable experience in coaching and supervising team members, deputising for the Store Manager, and handling operational responsibilities. This hands-on leadership is crucial for career advancement.
• Inclusive and Supportive Culture: Co-op fosters an inclusive workplace where diversity is celebrated, and every colleague's voice is valued. They offer market-leading policies to support colleagues through significant life events.
• Community Engagement: The role offers the chance to build relationships within your local community and contribute to the Co-op's community plan, adding a layer of purpose to your work.
• Flexible Application Process: The ability to apply via mobile device without needing a CV simplifies the initial application.

Key Considerations for Candidates:

• Age Requirement: Applicants must be 18 years of age or over due to the responsibilities of authorising age-related sales.
• Shift Flexibility: The role requires flexibility with varied shifts, including early mornings, afternoons, late evenings, and weekends. While specific patterns are discussed at interview, candidates should be prepared for a non-traditional working schedule.
• Responsibility and Ownership: This role involves taking ownership of store operations, managing challenging situations, and ensuring the store remains safe and operational. A proactive and responsible attitude is essential.
• Teamwork and Leadership Balance: The ideal candidate can effectively balance leading and supporting their team with hands-on operational tasks, demonstrating both leadership acumen and a willingness to contribute across all store functions.
• Problem-Solving and Organizational Skills: Strong organizational and problem-solving abilities are crucial for managing daily operations, stock accuracy, and ensuring a positive customer experience.
• Commitment to Training: While training is provided, a strong desire to learn, grow, and develop leadership skills is paramount for success in this role.

In conclusion, the Customer Team Leader position at Co-op offers a fantastic opportunity for individuals looking to develop their leadership skills within a supportive and ethical environment. The comprehensive benefits, commitment to employee wellbeing, and potential for career advancement make this a highly attractive role for those who are customer-focused and eager to take on new challenges.