Customer Team Leader reference: 1058686

A fantastic opportunity has arisen for a motivated and customer-focused individual to step into the role of Customer Team Leader at Co-op's Hale Road, Widnes location. This permanent, part-time position offers 25 hours per week with the potential for regular overtime, making it an attractive prospect for those seeking a flexible yet stable career in retail leadership.

This role is ideal for candidates looking to develop their leadership skills within a supportive and community-driven organisation. The in-store bakery setting provides a unique and engaging work environment. Co-op is committed to fostering talent and offers comprehensive, paid training from day one, ensuring you are well-equipped for success.

Advantages for Potential Candidates:

• Career Growth and Development: Co-op provides dedicated support for your personal development and career progression. This role is a stepping stone to further leadership opportunities.
• Comprehensive Benefits Package: Enjoy 36 days of holiday (pro-rata for part-time colleagues), a pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family. A generous 30% discount on all Co-op products is also a significant perk.
• Work-Life Balance and Flexibility: While requiring varied shifts including early mornings, afternoons, late evenings, and weekends, the part-time nature and potential for overtime offer a degree of flexibility. Rotas are shared three weeks in advance, allowing for better planning.
• Employee Wellbeing Focus: Co-op prioritises the physical, mental, and financial wellbeing of its colleagues, offering market-leading policies and support for life events, alongside the Wagestream app for immediate access to earned pay.
• Inclusive and Supportive Culture: Co-op champions diversity and inclusion, striving to build teams that reflect the communities they serve. They offer support for candidates with disabilities, including reasonable adjustments during the recruitment process.
• Community Engagement: The role offers the chance to build relationships within the local community and contribute to Co-op's community plan, fostering a sense of purpose beyond daily tasks.

Key Considerations for Candidates:

• Leadership and Teamwork: This role requires a balance between leading and supervising Customer Team Members and actively participating in shop floor tasks. Strong people skills and the ability to coach and train are essential.
• Operational Responsibilities: You will be responsible for ensuring store safety, managing diligence checks, stock accuracy, and deputising for the Store Manager. This involves a degree of problem-solving and organisational capability.
• Customer-Centric Approach: A genuine care for customer needs and the ability to deliver friendly, helpful, and thoughtful service are paramount, especially within the in-store bakery environment.
• Age Requirement: Candidates must be aged 18 or over due to the requirement to authorise age-related sales.
• Shift Flexibility: The working pattern involves varied shifts, including early mornings, late evenings, and weekends. Open communication during the interview process regarding specific availability is encouraged.
• Application Process: Be prepared to complete two online assessments as part of the application, which should take approximately 20 minutes. Mobile applications are accepted and do not require a CV.

The Customer Team Leader position at Co-op is more than just a job; it's an opportunity to grow within a company that values its people and communities. If you are a proactive individual with a passion for customer service and a desire to lead, this role could be the perfect fit for your career aspirations.