Customer Team Leader reference: 1061513

## Unlock Your Leadership Potential: Customer Team Leader Opportunity at Co-op This role presents an exciting opportunity for individuals seeking to step into a leadership position within a values-driven organization. The Customer Team Leader at Co-op in Runcorn offers a dynamic blend of customer service excellence, team development, and operational responsibility. If you're passionate about supporting people and contributing to a community-focused business, this could be the perfect next step in your career journey. ### Key Advantages for Aspiring Leaders: * **Career Growth & Development:** Co-op is committed to your professional advancement. You'll receive full, paid training and dedicated support to help you grow your career. This role is an excellent stepping stone for those looking to build foundational leadership skills. * **Valuable Benefits Package:** Beyond competitive pay (£13.99 per hour), Co-op offers a comprehensive benefits package designed for your well-being. This includes a generous 36 days of holiday (pro rata), a pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family. * **Employee Discount & Financial Support:** Enjoy a significant 30% discount on all Co-op products in-store, a tangible perk for your everyday needs. Additionally, the "Stream" app provides access to a percentage of your earned pay before payday, offering helpful financial flexibility. * **Meaningful Work & Community Impact:** As a Customer Team Leader, you'll be at the forefront of delivering friendly, helpful service. You'll also contribute to Co-op's long-standing mission of making things fairer for members and their communities, making your role genuinely impactful. * **Supportive Workplace Culture:** Co-op emphasizes a culture of care, providing support for your physical, mental, and financial well-being. They also offer market-leading policies to assist with significant life events. ### Key Considerations for Candidates: * **Work Pattern Flexibility:** The role requires a varied shift pattern, including early mornings (5:45 am), afternoons, late evenings (11 pm), and weekends. While specific hours are discussed at interview, candidates should be prepared for this flexibility. This is an excellent opportunity for those who thrive on a dynamic schedule. * **Leadership & Hands-On Approach:** This position requires a balance between coaching and supervising Customer Team Members and actively participating in daily store operations, such as restocking and maintaining store standards. A willingness to "roll up your sleeves" alongside your team is essential. * **Age Requirement:** Candidates must be aged 18 or over due to the responsibilities involved in authorizing age-related sales. * **Application Process:** The application is designed for mobile convenience and does not require a CV. It involves completing two online assessments, taking approximately 20 minutes. Be prepared for this digital-first approach. * **Teamwork & Relationship Building:** Success in this role hinges on strong people skills, the ability to build positive relationships with both customers and colleagues, and a genuine care for customer needs. This Customer Team Leader role at Co-op is an ideal opportunity for individuals who are motivated by service, eager to develop leadership skills, and who value working for an organization with a strong ethical foundation and a commitment to its people and communities. It's a chance to make a real difference while growing your career.