Customer Team Leader reference: 1059495

Customer Team Leader Opportunity at Co-op: A Pathway to Leadership and Community Impact

Are you looking to step into a leadership role while making a tangible difference in your local community? The Customer Team Leader position at Co-op offers a compelling opportunity for individuals seeking career growth, robust support, and a role that genuinely values both its colleagues and customers. This role is ideal for those with a passion for service, a knack for people management, and a desire to contribute to a business with a strong ethical foundation.

Advantages for Aspiring Leaders:

• Career Development & Training: Co-op is committed to your growth. You will receive full, paid training, along with dedicated support to help you advance your career. This role is a fantastic stepping stone for those aspiring to higher management positions.
• Comprehensive Benefits Package: Beyond the hourly rate, you'll enjoy substantial benefits including 36 days of holiday (pro-rata for part-time), a generous pension scheme with up to 10% employer contribution, virtual healthcare services for you and your family, and a significant 30% discount on all Co-op products.
• Work-Life Balance & Flexibility: While this is a part-time role (20 hours per week with regular overtime opportunities), the varied shift patterns, including early mornings, afternoons, late evenings, and weekends, offer flexibility that can be discussed at the interview stage, allowing you to tailor your schedule.
• Meaningful Work & Community Focus: As a Customer Team Leader, you'll be instrumental in delivering excellent customer service, leading and coaching your team, and ensuring the smooth operation of the store. Co-op's long-standing commitment to fairness and community means you'll be part of a business that actively supports its local areas.
• Employee Wellbeing: Co-op prioritizes the holistic wellbeing of its employees, offering support for physical, mental, and financial health, alongside progressive policies designed to assist through significant life events.
• Modern Application Process: The ability to apply using your mobile device with no CV required streamlines the initial application, making it more accessible.

Key Considerations for Candidates:

• Leadership Responsibilities: This role requires you to effectively coach and supervise Customer Team Members, deputise for the Store Manager, and take ownership of store operations. Strong people skills and an ability to balance supportive leadership with hands-on tasks are essential.
• Age Requirement: Candidates must be aged 18 or over due to the necessity of authorising age-related sales.
• Flexible Working Pattern: Be prepared for a varied shift pattern that includes early mornings, late evenings, and weekends. While flexibility is a core aspect of the role, it requires adaptability to operational needs.
• Problem-Solving & Organizational Skills: The role involves managing store operations, ensuring stock accuracy, and handling various tasks. Strong organizational and problem-solving abilities will be crucial for success.
• Commitment to Community: Involvement in building relationships within the local community and supporting local Co-op initiatives is an integral part of the role, aligning with Co-op's core values.

The Customer Team Leader position at Co-op is more than just a job; it's an opportunity to develop leadership skills, be part of a supportive and ethical organization, and contribute positively to your community. If you are a motivated individual with a passion for service and leadership, this role presents an excellent avenue for your career progression.