Customer Team Leader reference: 1059595

Embark on a rewarding career journey as a Customer Team Leader at Co-op, a role that blends leadership responsibilities with a genuine commitment to customer service and community impact. This opportunity offers a dynamic work environment in Musselburgh, providing a solid foundation for career growth within a respected organization.

As a Customer Team Leader, you'll play a pivotal role in the daily operations of the store. You'll be instrumental in coaching and supervising Customer Team Members, deputising for the Store Manager, and ensuring a consistently positive customer experience. This involves a range of hands-on tasks, from providing friendly and helpful service to managing stock, maintaining store standards, and handling operational duties.

Key Advantages for Potential Candidates:

• Career Development and Training: Co-op offers comprehensive, paid training and dedicated support to foster your personal and professional growth. This role is an excellent stepping stone for those aspiring to leadership positions.
• Exceptional Benefits Package: Beyond competitive pay of £13.99 per hour, you'll enjoy a generous 36 days of holiday (pro-rata for part-time colleagues), a strong pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family.
• Employee Perks: Benefit from a substantial 30% discount on all Co-op products in-store, along with other brand discounts. Additionally, Wagestream provides access to a portion of your earned pay, offering financial flexibility.
• Meaningful Work and Community Focus: Co-op's long-standing commitment to fairness and community engagement means you'll be part of an organization with a strong social purpose.
• Work-Life Balance Support: While the role involves varied shifts, Co-op provides support for employee wellbeing and offers market-leading policies for life events, demonstrating a commitment to taking care of their colleagues.
• Inclusive Workplace: Co-op actively promotes diversity and inclusion, welcoming applications from all backgrounds and offering reasonable adjustments during the recruitment process.

Key Considerations for Candidates:

• Age Requirement: Candidates must be 18 years or over due to the authorization of age-related sales.
• Flexible Working Pattern: The role requires flexibility to work varied shifts, including early mornings, afternoons, late evenings, and weekends. Specifics will be discussed during the interview process.
• Leadership and Hands-On Approach: Success in this role requires the ability to balance leading and supporting a team with a willingness to actively participate in day-to-day store operations.
• Application Process: The application is designed to be mobile-friendly with no CV required, but it does involve two online assessments that take approximately 20 minutes to complete.

This Customer Team Leader position is ideal for individuals who possess a genuine passion for customer service, strong interpersonal skills, and a proactive approach to problem-solving. If you're looking to develop your leadership capabilities within a supportive and ethically driven organization, this opportunity at Co-op presents a compelling path for your career advancement.