Customer Team Leader reference: 1059701

Customer Team Leader - A Rewarding Opportunity at Co-op Food, Didcot

Are you looking for a role that combines leadership, customer service, and genuine community impact? The Co-op Food store at Kilburn Place, Didcot is seeking enthusiastic individuals to join their team as Customer Team Leaders. This is a fantastic opportunity for those who are passionate about providing excellent service and developing their leadership skills within a supportive and ethical organisation.

Key Advantages for Aspiring Candidates:

• Career Development & Training: Co-op is committed to your growth. You will receive full, paid training and dedicated support to help you advance your career. This role is an excellent stepping stone into management and leadership roles.
• Attractive Remuneration & Benefits: Earn a competitive hourly rate of £13.99 with the potential for regular overtime. Beyond the base pay, Co-op offers a comprehensive benefits package including:
  • Generous Holiday Entitlement: 36 days of holiday per year (pro-rata for part-time roles).
  • Pension Scheme: Up to 10% employer contributions.
  • Healthcare: Access to virtual healthcare services for you and your family, including GP appointments, mental health support, and more.
  • Employee Discount: A substantial 30% discount on all Co-op products in-store, plus discounts on other brands.
  • Financial Wellbeing: Access to Wagestream, a money management app for early access to earned pay.
  • Wellbeing Support: A 24/7 employee assistance service and market-leading policies for life events.
• Meaningful Work & Community Focus: Co-op has a long-standing history of making things fairer for its members and communities. As a Customer Team Leader, you'll be part of this mission, building relationships and getting involved in local community initiatives.
• Flexible Working Options: The role is offered on a permanent, part-time basis with contract options of 24 or 30 hours per week. The working patterns offer flexibility, requiring availability across 6 days out of 7, including evenings.
• Supportive Environment: You’ll be part of a friendly team, with clear rotas shared three weeks in advance and accessible via your mobile device.

Key Considerations for Your Career Path:

• Leadership Responsibilities: This role requires you to lead and supervise Customer Team Members, deputise for the Store Manager, and foster an inclusive team culture. If you're looking to build your leadership capabilities, this is a prime opportunity.
• Customer-Centric Approach: A genuine care for the needs of customers is paramount. You'll be at the forefront of delivering friendly, helpful, and thoughtful service.
• Operational Involvement: Beyond leadership, you will be hands-on with store operations, including restocking shelves, cleaning, and ensuring the store is safe and legal. This holistic experience builds a well-rounded understanding of retail management.
• Age Requirement: Due to the nature of authorising age-related sales, candidates must be aged 18 or over.
• Adaptability & Problem-Solving: The role involves handling challenging situations and implementing change, so strong organisational and problem-solving skills are essential.
• Commitment to Diversity & Inclusion: Co-op is dedicated to building diverse teams and creating an inclusive workplace. They welcome applications from all backgrounds and offer reasonable adjustments throughout the recruitment process.

This Customer Team Leader position offers a unique blend of leadership development, competitive rewards, and the satisfaction of contributing to a community-focused organisation. If you're ready to take on more responsibility and make a real difference, this could be the perfect next step in your career journey.