Customer Team Leader reference: 1059142

Career Opportunity: Customer Team Leader at Co-op

Are you a motivated individual with a passion for customer service and a desire to step into a leadership role? This Customer Team Leader position at Co-op presents a fantastic opportunity for career growth and personal development within a respected, community-focused organization.

What You Can Expect:

This role offers a blend of hands-on customer service and team supervision, providing a comprehensive experience for aspiring leaders. You will be instrumental in ensuring a positive shopping experience for customers while also supporting and developing your team members. Key responsibilities include:

• Delivering exceptional, friendly, and helpful customer service.
• Coaching and mentoring Customer Team Members to foster their growth.
• Deputizing for the Store Manager, taking ownership of store operations when necessary.
• Ensuring the store is safe, legal, and fully operational, including stock management and store upkeep.
• Leading the implementation of new products and initiatives.
• Contributing to community engagement efforts.

Advantages for Your Career Path:

Co-op is committed to the well-being and professional development of its employees. As a Customer Team Leader, you will benefit from:

• Comprehensive Training: Full, paid training is provided, equipping you with the skills needed to excel in your role and beyond.
• Career Progression: Co-op offers dedicated support for career growth, encouraging you to develop your leadership capabilities.
• Work-Life Balance: While the role requires flexibility, the part-time contract (16-22 hours per week with regular overtime opportunities) allows for a balance. Rotas are shared three weeks in advance and accessible via mobile.
• Generous Benefits Package: Enjoy significant advantages including 36 days of holiday (pro-rata), a pension scheme with up to 10% Co-op contribution, virtual healthcare services for you and your family, and a substantial 30% discount on all Co-op products.
• Wellbeing Support: Co-op prioritizes your physical, mental, and financial wellbeing, offering market-leading policies and resources like Wagestream for immediate access to a portion of your earned pay.
• Inclusive Culture: Join a team that values diversity and inclusion, with a commitment to supporting colleagues from all backgrounds.

Key Considerations for Candidates:

This role is ideal for individuals who demonstrate:

• Customer Centricity: A genuine passion for meeting the needs of customers and members.
• Balanced Leadership: The ability to effectively lead and support a team while also being willing to get involved in day-to-day tasks on the shop floor.
• Interpersonal Skills: Strong communication and relationship-building skills to connect with both customers and colleagues.
• Problem-Solving Aptitude: Excellent organizational and problem-solving abilities to manage store operations effectively.
• Growth Mindset: A proactive approach to learning, development, and embracing new challenges.
• Age Requirement: Candidates must be aged 18 or over due to responsibilities related to age-restricted sales.
• Shift Flexibility: The working pattern involves varied shifts, including early mornings, afternoons, late evenings, and weekends, which will be discussed further at the interview.

If you are ready to take on a rewarding leadership role within a company that truly cares about its people and communities, this Customer Team Leader position at Co-op is an excellent step in your career journey.