Customer Team Leader reference: 1061675

This review provides an insightful look into the Customer Team Leader opportunity at The Co-operative Food, focusing on the benefits and crucial considerations for aspiring candidates.

Customer Team Leader at The Co-operative Food: A Path to Leadership and Community Impact

The role of Customer Team Leader at The Co-operative Food presents a compelling opportunity for individuals seeking to advance their careers in a supportive and values-driven environment. Located in Manchester, this permanent, part-time position offers a competitive hourly rate of £13.99 for 24 hours per week, with the potential for regular overtime.

Key Advantages for Candidates:

• Career Development & Training: Co-op is committed to colleague growth. You'll receive full, paid training and dedicated support to help you progress your career. This includes opportunities to develop your leadership skills through coaching and supervising team members.
• Comprehensive Benefits Package: Beyond the hourly wage, Co-op offers a substantial benefits package. This includes an impressive 36 days of holiday (pro-rata), a generous pension scheme with up to 10% employer contribution, and a 30% discount on all Co-op products, significantly enhancing your overall compensation.
• Wellbeing and Support: Co-op prioritizes the wellbeing of its employees. You'll have access to virtual healthcare services for yourself and your family, including GP appointments, mental health support, and nutrition consultations. Additionally, a 24/7 employee assistance service is available for confidential support.
• Community Focus: As a Co-op employee, you'll be part of an organisation with a long-standing commitment to fairness and community. The role encourages building relationships and actively participating in local community initiatives, allowing you to make a tangible difference.
• Work-Life Balance Considerations: While the role requires flexibility, rotas are shared three weeks in advance and are accessible via mobile, offering a degree of predictability for planning.
• Modern Application Process: The ability to apply via mobile device without needing a CV streamlines the initial application, making it more accessible.

Key Considerations for Aspiring Candidates:

• Shift Flexibility: The role involves varied shifts, including early mornings (from 6:45 am), late evenings (until 10:15 pm), and weekends. Candidates should be prepared for this flexibility and discuss their availability during the interview process.
• Leadership Responsibilities: This is a leadership role where you'll be expected to supervise and coach Customer Team Members, deputise for the Store Manager, and handle challenging situations. A genuine desire to lead and support others is essential.
• Post Office Counter Duties: A significant part of the role involves working on Post Office Counters, requiring a willingness to learn and manage these specific tasks alongside general store operations.
• Age Requirement: Applicants must be aged 18 or over due to the responsibility of authorising age-related sales.
• Inclusivity: Co-op is dedicated to building diverse and inclusive teams and welcomes applications from all backgrounds. They are a Disability Confident employer and offer support for recruitment adjustments.
• Application Assessments: Be prepared to complete two online assessments as part of the application process, which should take approximately 20 minutes.

The Customer Team Leader position at The Co-operative Food is more than just a job; it's an opportunity to develop leadership capabilities, contribute to a respected organisation's mission, and genuinely impact your local community. If you possess a passion for excellent customer service, enjoy leading and developing others, and value working for a company with strong ethical principles, this role could be an excellent step in your career journey.