Customer Team Leader reference: 1060420

This review offers insights into the Customer Team Leader opportunity at Co-op, highlighting key advantages and considerations for prospective candidates looking to advance their careers.

Opportunity Overview:

The Customer Team Leader role at Co-op in Wilmslow presents a dynamic opportunity for individuals passionate about customer service and team leadership. This part-time, permanent position, offering 24 hours per week with potential for overtime, is ideal for those seeking a stable role with flexible working patterns. The role requires a commitment to early mornings, afternoons, late evenings, and weekends, with specific shift details to be discussed during the interview process. A key requirement for this role is being 18 years or older due to responsibilities related to age-restricted sales.

Key Advantages for Candidates:

• Career Development & Training: Co-op is committed to your professional growth. You'll receive full, paid training and dedicated support to help you develop your leadership skills and advance your career within the organization.
• Exceptional Benefits Package: Beyond competitive pay (£13.99 per hour), Co-op offers a comprehensive benefits package designed for your well-being:
  • Generous Holiday Entitlement: 36 days of holiday (pro-rata for part-time colleagues) provides excellent work-life balance.
  • Pension Contributions: A pension scheme with up to 10% employer contributions supports your long-term financial security.
  • Healthcare Services: Access to virtual healthcare services, including GP appointments, eye care, mental health support, and nutrition/fitness consultations for you and your family.
  • Employee Assistance Program: A 24/7 service offering support for various life challenges.
  • Generous Staff Discount: Enjoy a 30% discount on all Co-op products and additional discounts on other brands.
  • Financial Wellbeing: Access to 'Stream', a money management app allowing you to draw on a percentage of your earned pay.
  • Work-Life Balance Support: Rotas are shared three weeks in advance and accessible via your phone.
• Meaningful Work & Community Focus: Co-op's long-standing commitment to fairness and community benefits extends to its colleagues. You'll be part of a team dedicated to providing excellent customer service and contributing to the local community.
• Supportive Work Environment: Co-op emphasizes a supportive culture, offering resources for your physical, mental, and financial well-being, alongside progressive policies for life events.

Key Considerations for Candidates:

• Flexible Working Hours: The varied shift patterns, including early mornings, late evenings, and weekends, require flexibility. Candidates should be prepared to discuss their availability during the interview.
• Leadership and Hands-On Approach: This role requires a balance between leading and supporting the team and actively participating in store operations, including tasks like restocking and maintaining store cleanliness.
• Application Process: The application can be completed easily via mobile, with no CV required. However, applicants will need to complete two online assessments, estimated to take around 20 minutes.
• Age Requirement: Candidates must be 18 or over to fulfill the responsibilities associated with authorizing age-related sales.
• Desire for Growth: The role is ideally suited for individuals who possess a genuine care for customers, strong people skills, organizational abilities, and a proactive desire to learn, grow, and develop their leadership capabilities.

In Summary:

The Customer Team Leader position at Co-op offers a rewarding career path for individuals seeking a supportive work environment, comprehensive benefits, and the opportunity to make a tangible difference in their community. If you are a motivated individual with a passion for service and leadership, and you value a company that prioritizes its people and their well-being, this role could be an excellent fit for your career aspirations.