Customer Service Advisor reference: 0000081683

Embark on a rewarding career journey with Barclays as a Customer Service Advisor. This opportunity is ideal for individuals with a passion for helping others, bringing a diverse range of customer-facing experience from sectors like retail, hospitality, or dedicated customer service roles. As a key member of our Customer Care team, you'll be the welcoming first point of contact for our Retail Banking customers, providing essential face-to-face guidance and support in our branches and local hubs.

At Barclays, we believe in fostering growth and development. This role offers a competitive starting salary of £26,500, complemented by a comprehensive core benefits package designed to support your well-being. This includes a robust pension plan, private medical insurance, life insurance, and income protection. You'll receive full, dedicated training and the unwavering support of a collaborative team, ensuring you're equipped for success and have ample opportunities to advance your career within Barclays.

Key Advantages for Candidates:

• Career Development: Barclays views this role not just as a job, but as a stepping stone for a long-term career. There's a clear emphasis on growth and advancement within the organization.
• Comprehensive Benefits: A strong benefits package including pension, private medical insurance, life insurance, and income protection provides excellent financial and personal security.
• Supportive Environment: You'll receive full training and work within a collaborative team, fostering a supportive atmosphere for learning and development.
• Making a Difference: Directly impact the daily lives of customers by providing essential support and guidance, fulfilling a vital role in the community.
• Diverse Customer Interaction: Engage with customers through various communication channels, offering personalized support and building strong relationships.

Key Considerations for Your Career Path:

• Work Schedule: The role requires working 5 days per week, which includes some weekend commitments. Understanding and being comfortable with this schedule is important.
• Customer-Centricity: This role is fundamentally about providing exceptional customer service. A genuine desire to help, empathy, and strong interpersonal skills are paramount.
• Adaptability: You'll be expected to adapt to evolving technologies and processes to enhance digital capabilities, demonstrating a willingness to learn and innovate.
• Collaboration: Success hinges on effective collaboration with various internal stakeholders, including sales, operations, and risk management teams, to ensure client needs are met efficiently and accurately.
• Adherence to Standards: A commitment to compliance with all regulatory requirements and internal policies is crucial, ensuring the highest standards of customer care and ethical conduct.
• Potential for Leadership: While some roles may be individual contributor focused, there's potential for leadership responsibilities. Candidates aspiring to lead and develop teams will find opportunities to hone their management and coaching skills, aligning with Barclays' LEAD behaviors (Listen, Energise, Align, Develop).

Candidates will be assessed on their ability to meet stakeholder needs through specialist advice, perform tasks efficiently, and manage their workload effectively. For those stepping into leadership, demonstrating strong leadership behaviors will be key. For individual contributors, a focus on managing one's own work, implementing processes, and contributing to broader projects is expected. A foundational understanding and application of Barclays Values (Respect, Integrity, Service, Excellence, Stewardship) and Mindset (Empower, Challenge, Drive) are essential for all colleagues.