Customer Team Leader reference: 1061575

This review provides insights into the Customer Team Leader opportunity at Co-op, designed to help potential candidates make informed career decisions.

Customer Team Leader at Co-op: An Opportunity for Growth and Impact

The Customer Team Leader role at Co-op presents a compelling opportunity for individuals looking to step into a leadership position within a values-driven organization. This part-time, permanent role offers a blend of customer service, team supervision, and operational responsibility, making it an excellent stepping stone for those aspiring to advance their careers in retail management.

Key Advantages for Candidates:

• Career Development and Support: Co-op emphasizes dedicated support for personal development and career progression. This includes full, paid training, ensuring you have the skills and knowledge to succeed. The role provides practical experience in coaching, supervising, and deputising, laying a strong foundation for future leadership roles.
• Generous Benefits Package: Beyond the competitive hourly rate of £13.99, Co-op offers a comprehensive benefits package. This includes a significant amount of holiday entitlement (36 days, pro-rata), a generous pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family. The substantial 30% discount on Co-op products is also a notable perk.
• Employee Wellbeing Focus: Co-op demonstrates a strong commitment to employee wellbeing, offering support for physical, mental, and financial health. They also provide market-leading policies that support employees through significant life events, showcasing a caring and supportive employer.
• Meaningful Work and Community Connection: This role involves more than just day-to-day operations. You'll be encouraged to build relationships within your local community and contribute to the Co-op's community plan, fostering a sense of purpose and belonging.
• Flexibility and Modern Application Process: While requiring flexibility with varied shifts, the role offers regular overtime opportunities. The convenience of applying via a mobile device without a CV streamlines the initial application process.

Key Considerations for Candidates:

• Leadership and Hands-On Approach: The role requires the ability to balance leading and supporting your team with being actively involved on the shop floor. This means being ready to undertake a variety of tasks, from restocking shelves to cleaning, alongside your supervisory duties.
• Shift Flexibility: The working pattern includes varied shifts, encompassing early mornings, late evenings, and weekends. Candidates should be prepared for this flexibility. There's also a possibility of assisting at another local store, which will be discussed during the interview process.
• Age Requirement: Applicants must be aged 18 or over due to the need to authorise age-related sales.
• Application Process: The application involves completing two online assessments, which typically take around 20 minutes.

For individuals who are passionate about customer service, enjoy developing others, and thrive in a dynamic retail environment, this Customer Team Leader position at Co-op offers a rewarding career path. The emphasis on employee wellbeing, career growth, and community engagement makes it a standout opportunity for those looking to make a positive impact while advancing their professional journey.