Customer Team Leader reference: 1061748

Are you a motivated individual with a passion for customer service and a desire to step into a leadership role? The Co-operative Food in Torquay presents an exciting opportunity for a Customer Team Leader to join their dedicated team.

This role offers a competitive hourly rate of £13.99 for a 20-hour per week contract, with the potential for regular overtime. As a permanent, part-time position, it's an excellent avenue for those looking to develop their career within a supportive and community-focused organisation.

Key Advantages for Potential Candidates:

• Career Growth and Development: The Co-op is committed to your professional journey. You'll receive full, paid training from the outset, along with dedicated support to help you grow your career. This role is a fantastic stepping stone for aspiring leaders.
• Exceptional Benefits Package: Beyond the hourly pay, you'll enjoy a comprehensive benefits package designed to support your wellbeing. This includes:
  • A generous 36 days of holiday (pro rata for part-time colleagues), offering excellent work-life balance.
  • A pension scheme with up to a 10% Co-op contribution, securing your financial future.
  • Access to virtual healthcare services for you and your family, encompassing GP appointments, mental health support, and more.
  • A substantial 30% discount on all Co-op products in-store, saving you money on your everyday essentials.
  • Stream, a money management app, allowing you to access a percentage of your earned pay as you go.
  • A 24/7 employee assistance service for immediate support.
• Meaningful Work and Community Impact: The Co-op has a rich history of over 175 years dedicated to fairness and community. As a Customer Team Leader, you'll be at the forefront of delivering friendly, thoughtful service and contribute to the store's role in the local community.
• Supportive Work Environment: The Co-op prioritises the wellbeing of its colleagues, offering support for your physical, mental, and financial health. They also have market-leading policies to assist with significant life events.
• Flexible Application Process: You can now apply for this role using your mobile device, and importantly, no CV is needed, making the initial application process straightforward and accessible.

Key Considerations for Your Career Path:

• Leadership Responsibilities: This role requires you to actively coach and supervise Customer Team Members, deputise for the Store Manager, and take ownership of store operations. If you're looking to hone your leadership, delegation, and problem-solving skills, this is a prime opportunity.
• Varied Working Pattern: The working pattern involves varied shifts, including early mornings, afternoons, late evenings, and weekends. This flexibility is crucial for operational coverage and requires candidates who can adapt to a dynamic schedule. The specifics will be discussed at the interview stage.
• Age Requirement: Candidates must be aged 18 or over due to the nature of authorising age-related sales, which is a key responsibility of the Customer Team Leader.
• Hands-on Approach: While leadership is key, the role also involves hands-on tasks such as restocking shelves and maintaining store cleanliness. A willingness to contribute across all aspects of store operations is essential.
• Customer-Centricity: A genuine care for customer and member needs is paramount. The ability to build positive relationships and deliver exceptional service, even in challenging situations, will be critical to your success.
• Team Collaboration: You'll be working as part of a friendly team. The ability to foster an inclusive culture where everyone's voice is valued will be a significant factor in team performance and your leadership effectiveness.

This Customer Team Leader position at The Co-operative Food is more than just a job; it's an investment in your future. It offers a blend of hands-on work, leadership development, and a chance to be part of an organisation that genuinely cares for its people and its communities. If you possess the right attitude and a desire to grow, this could be the perfect next step in your career journey.