Customer Team Leader reference: 1061518

Job Opportunity: Customer Team Leader at Co-op

This review provides an insightful overview of the Customer Team Leader position at Co-op, highlighting key advantages and considerations for potential candidates looking to advance their careers. If you're passionate about customer service and leadership, this role offers a compelling opportunity for growth within a values-driven organization.

Key Advantages for Candidates:

• Career Development & Support: Co-op is committed to fostering your professional growth. You'll receive dedicated support and comprehensive, paid training to help you excel in your role and advance your career. This investment in your development is a significant advantage for those seeking long-term career progression.
• Generous Benefits Package: The benefits offered are truly impressive. A substantial 36 days of holiday (pro-rata for part-time), a strong pension scheme with up to 10% employer contribution, and access to virtual healthcare services for you and your family demonstrate Co-op's commitment to employee well-being.
• Employee Discount: A 30% discount on all Co-op products, alongside additional brand discounts, offers tangible financial savings and is a fantastic perk for everyday life.
• Flexible Working & Work-Life Balance: While the role requires flexibility across varied shifts, including early mornings, afternoons, late evenings, and weekends, the rotas are shared three weeks in advance and accessible via mobile. This allows for better planning and management of your work-life balance.
• Purpose-Driven Organization: Co-op's long-standing commitment to fairness, community, and ethical practices creates a unique and rewarding work environment. As a Customer Team Leader, you'll be part of a team that genuinely cares about its members and the wider community.
• Well-being Focus: Co-op prioritizes employee well-being with support for physical, mental, and financial health, alongside market-leading policies for life events, showcasing a truly caring employer.

Key Considerations for Candidates:

• Leadership & Hands-On Role: This position requires a blend of leadership and practical execution. You'll be expected to coach and supervise team members while also actively participating in daily store operations, including tasks like re-stocking and cleaning. A willingness to be hands-on is crucial.
• Age Requirement: Candidates must be 18 years or older due to the responsibilities involved in authorizing age-related sales.
• Shift Flexibility: The working pattern involves 5 varied shifts, encompassing store opening and closing times, as well as weekends. Candidates should be comfortable with this level of flexibility, which will be discussed further during the interview process.
• Application Process: The application process is designed to be accessible, including mobile applications without a CV requirement, followed by two online assessments taking approximately 20 minutes.
• Leadership Potential: The role is ideal for individuals with a desire to learn and develop their leadership skills. You will be deputizing for the Store Manager, handling customer service, and leading team initiatives, offering a strong foundation for future management roles.

The Customer Team Leader role at Co-op presents an excellent opportunity for individuals looking to step into a leadership position within a supportive and ethical retail environment. With a strong emphasis on employee well-being, comprehensive benefits, and clear pathways for career progression, this role is well-suited for proactive and customer-focused individuals eager to make a positive impact.