Customer Team Leader reference: 1061466

The Customer Team Leader role at Co-op in Ilkley presents an engaging opportunity for individuals looking to step into a leadership position within a values-driven retail environment. This part-time position, with flexible hours and regular overtime, offers a competitive hourly rate and substantial benefits, making it an attractive prospect for career-focused individuals.

Key Advantages for Candidates:

• Leadership Development: This role is an excellent springboard for aspiring leaders. You'll have the chance to coach and supervise colleagues, deputise for the Store Manager, and gain hands-on experience in all aspects of store operations. This is a fantastic opportunity to hone your management and interpersonal skills.
• Comprehensive Benefits Package: Co-op is renowned for its commitment to employee wellbeing. Successful candidates will enjoy generous benefits, including 36 days of holiday (pro-rata for part-time), a pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family. The 30% discount on Co-op products is a significant perk.
• Meaningful Work and Community Impact: Co-op's long-standing commitment to its members and communities means you'll be part of an organisation that prioritizes fairness and social responsibility. You'll have the opportunity to build relationships within your local community and contribute to its wellbeing.
• Structured Training and Support: Full, paid training is provided, ensuring you have the skills and knowledge to succeed. The company also offers dedicated support for personal development and career progression, aligning with Co-op's ethos of taking care of its colleagues.
• Work-Life Balance and Flexibility: While the role involves weekend work and rotating shifts (6am-2pm and 2pm-10pm), the part-time nature and provision of rotas three weeks in advance offer a degree of predictability and allow for management of personal commitments. The availability of regular overtime provides an opportunity to increase earnings.
• Modern Application Process: The ability to apply via mobile device without a CV simplifies the initial application stage, making the opportunity accessible to a wider range of candidates.

Key Considerations for Candidates:

• Age Requirement: Applicants must be aged 18 or over due to the need to authorise age-related sales.
• Shift Flexibility: The working pattern includes early mornings, late evenings, and weekends. While the exact schedule is discussed at interview, candidates should be prepared for this flexibility.
• Diverse Responsibilities: The role encompasses a broad range of duties, from customer service and team leadership to practical tasks like restocking shelves and maintaining store cleanliness. A willingness to engage in all aspects of store operations is essential.
• In-Store Bakery Involvement: A significant part of the role will involve working in the in-store bakery, which requires attention to detail and a commitment to product quality.
• Leadership Style: The ideal candidate will be adept at balancing supportive leadership with the ability to "roll up their sleeves" and contribute directly on the shop floor.

This Customer Team Leader position at Co-op is more than just a job; it's an invitation to grow with a company that values its people and communities. If you are a motivated individual with a passion for customer service and a desire to develop your leadership skills in a supportive and rewarding environment, this role is certainly worth exploring.