Customer Team Leader reference: 1061394

Review: Customer Team Leader - Co-op, Bradford

This Customer Team Leader position at Co-op in Bradford presents a compelling opportunity for individuals seeking to step into a leadership role within a respected community-focused organization. With a clear emphasis on practical application and team development, this role is designed for proactive individuals who thrive in a dynamic retail environment.

Key Advantages for Candidates:

• Career Progression & Development: Co-op offers a strong commitment to employee growth. Candidates can expect dedicated support for their personal development and career progression, including full, paid training from the outset. This is ideal for those looking to build a foundation in retail management.
• Excellent Benefits Package: The benefits are a significant draw, particularly for a part-time role. The provision of 36 days of holiday (pro-rata), a generous pension scheme with up to 10% employer contributions, and access to virtual healthcare services for the employee and their family demonstrate a commitment to employee well-being. The 30% discount on Co-op products is also a tangible perk.
• Meaningful Work & Community Focus: Co-op's long-standing commitment to fairness and community engagement offers a sense of purpose beyond the transactional aspects of retail. Candidates will have the chance to build relationships and get involved in the local community, aligning with the organization's values.
• Flexibility & Work-Life Balance: While the role requires varied shifts, the stated aim of sharing rotas three weeks in advance and making them accessible on a mobile device suggests an effort to provide predictability. The part-time nature (20-24 hours) allows for balancing work with other commitments.
• Empowering Leadership Style: The description emphasizes a supportive leadership approach, focusing on coaching and training Customer Team Members, fostering an inclusive culture, and valuing feedback. This is a great environment for aspiring leaders to hone their people management skills.
• Modern Application Process: The ability to apply using a mobile device with no CV needed streamlines the initial application, making it accessible and efficient.

Key Considerations for Candidates:

• Age Requirement: Candidates must be aged 18 or over due to the authorization of age-related sales.
• Shift Flexibility: The working pattern involves varied shifts, including early mornings, afternoons, late evenings, and weekends. While some flexibility is inherent in the role, candidates should be prepared to discuss and commit to a schedule that covers store operating hours.
• Hands-on Role: This is not purely a managerial position. While leadership and coaching are key, the role also involves practical tasks such as re-stocking shelves and maintaining store cleanliness. Candidates should be comfortable with a hands-on approach.
• Adaptability: The role requires managing diligence checks, stock accuracy, and leading the implementation of new products and services. A proactive and adaptable mindset will be crucial for success.
• Application Assessment: Be prepared to complete two online assessments which will take approximately 20 minutes.

Overall, the Customer Team Leader position at Co-op offers a well-rounded opportunity for individuals looking to develop their leadership capabilities within a supportive and ethical retail environment. The combination of a comprehensive benefits package, a focus on community, and tangible career growth prospects makes this role particularly attractive for those seeking a fulfilling part-time career.