Customer Team Leader reference: 1061798

Customer Team Leader Opportunity at The Co-operative Food, Melksham

This role presents an exciting opportunity for individuals looking to step into a leadership position within a respected and community-focused organization. The Customer Team Leader position at The Co-operative Food in Melksham offers a blend of operational responsibilities and people management, making it an attractive prospect for those seeking career growth in retail leadership.

Key Advantages for Candidates:

• Career Development: Co-op is committed to supporting your growth. You'll receive dedicated support for your personal development and career progression, alongside full, paid training. This is an excellent platform to hone your leadership skills and advance within the company.
• Comprehensive Benefits Package: Beyond the competitive hourly pay of £13.99, successful candidates can expect a generous benefits package. This includes a substantial 36 days of holiday (pro-rata), a pension scheme with up to a 10% employer contribution, and access to virtual healthcare services for you and your family, offering peace of mind and support for your wellbeing.
• Employee Discounts: A significant perk is the 30% discount on all Co-op products, along with 10% discounts on other brands. This directly benefits your household budget.
• Supportive Work Environment: Co-op emphasizes a caring culture, offering support for your physical, mental, and financial wellbeing. Market-leading policies are in place to assist with significant life events, demonstrating a commitment to their colleagues' overall welfare.
• Flexible Working & Work-Life Balance: While requiring a varied shift pattern (including early mornings, afternoons, late evenings, and weekends), rotas are shared three weeks in advance and accessible via mobile, allowing for better planning. The 30 hours per week contract with regular overtime offers a balance of consistent hours and opportunities for additional earnings.
• Community Focus: For those who value making a difference, Co-op's long-standing commitment to its members and communities provides a meaningful context for your work. You'll have the chance to build relationships and get involved in local initiatives.

Key Considerations for Candidates:

• Age Requirement: Candidates must be 18 or over due to the authorization of age-related sales.
• Varied Shift Patterns: The role requires flexibility to work a range of shifts, including early mornings (from 5:45 am), afternoons, late evenings (up to 11 pm), and weekends. Specific working patterns will be discussed at the interview stage, so candidates should be prepared for this flexibility.
• Hands-On Leadership: This role requires a balance of leading the team and being actively involved in day-to-day operations, such as restocking shelves and maintaining store cleanliness. A willingness to "roll up your sleeves" is essential.
• Application Process: The application process is streamlined and can be completed via mobile device without a CV. However, it does involve two online assessments taking approximately 20 minutes.
• Leadership Responsibilities: As a Customer Team Leader, you will be responsible for coaching and supervising Customer Team Members, deputising for the Store Manager, and ensuring the store operates smoothly. This requires strong organizational, problem-solving, and people skills.

Career Path Guidance:

This Customer Team Leader role is an excellent stepping stone for individuals aspiring to move into retail management. It provides hands-on experience in team supervision, operational management, and customer service excellence. The emphasis on training and development means you'll acquire valuable skills that are transferable across the retail sector and beyond. If you are a proactive individual with a passion for leading teams and delivering exceptional customer experiences, this position offers a solid foundation for building a rewarding career within The Co-operative Food.