Customer Team Leader reference: 1061574

This review provides an in-depth look at the Customer Team Leader opportunity at Co-op, offering insights for potential candidates to assess its fit with their career aspirations. We'll focus on the compelling advantages and essential considerations to guide your decision-making process.

The Opportunity: Customer Team Leader at Co-op

Co-op is seeking dedicated individuals to join their team as Customer Team Leaders in Melksham. This role offers a fantastic stepping stone into leadership within a well-established and community-focused organization. If you're passionate about excellent customer service and eager to develop your management skills, this could be the perfect fit.

Key Advantages for Your Career Path:

• Leadership Development: This role is an excellent entry point into leadership. You'll be responsible for coaching and supervising Customer Team Members and deputising for the Store Manager. This hands-on experience in guiding a team is invaluable for future career progression.
• Comprehensive Training: Co-op provides full, paid training. This commitment ensures you'll be well-equipped with the skills and knowledge needed to succeed, regardless of your prior experience.
• Exceptional Benefits Package: Co-op distinguishes itself with a generous benefits package. Key highlights include:
  • Generous Holiday Entitlement: 36 days of holiday (pro-rata for part-time), offering a strong work-life balance.
  • Strong Pension Scheme: Up to 10% Co-op contribution to your pension.
  • Healthcare & Wellbeing: Access to virtual healthcare services for you and your family, including GP appointments, mental health support, and more. A 24/7 employee assistance service is also available.
  • Exclusive Discounts: A substantial 30% discount on all Co-op products in-store, plus additional discounts on other brands.
  • Financial Wellbeing: Access to Stream, a money management app that allows you to draw a percentage of your earned pay before payday.
• Community Focus: Co-op has a long-standing commitment to its members and communities. As a Customer Team Leader, you'll have the opportunity to get involved in local initiatives, aligning your work with meaningful community impact.
• Supportive Culture: Co-op emphasizes taking care of its colleagues, offering support for physical, mental, and financial wellbeing. They also provide market-leading policies to assist with significant life events.
• Flexible Working & Predictability: While shifts are varied, including early mornings, late evenings, and weekends, rotas are shared three weeks in advance and are accessible on your phone, offering a degree of predictability.
• Inclusive Workplace: Co-op is committed to building diverse and inclusive teams and welcomes applications from all backgrounds. They are a Disability Confident employer and offer support for adjustments during the recruitment process.
• Simplified Application: The option to apply using a mobile device without a CV streamlines the initial application process.

Key Considerations for Aspiring Candidates:

• Age Requirement: Applicants must be 18 years or older due to the responsibility of authorising age-related sales.
• Varied Shift Patterns: The role requires flexibility to work varied shifts, including early mornings (starting from 5:45 am) and late evenings (up to 11 pm), as well as weekends. This is a significant factor to consider regarding your personal schedule and lifestyle.
• Part-Time Hours with Overtime: The contract is for 15 hours per week, but there is potential for regular overtime. Candidates should assess if this aligns with their desired working hours and income expectations.
• Hands-On Role: While leadership is a key component, the role also involves day-to-day store operations, such as restocking shelves and cleaning. This requires a willingness to be actively involved in all aspects of store functioning.
• Problem-Solving and Adaptability: The job description highlights the need for strong organizational and problem-solving skills, as well as the ability to handle challenging situations. This role requires individuals who can think on their feet and adapt to changing circumstances.
• Application Assessments: Be prepared to complete two online assessments as part of the application process, which are estimated to take around 20 minutes.

Who This Role is Ideal For:

This Customer Team Leader position is well-suited for individuals who:

• Possess a genuine care for customers and members.
• Can effectively balance leadership responsibilities with hands-on tasks on the shop floor.
• Have excellent interpersonal skills and can build rapport with both customers and colleagues.
• Are organized, resourceful, and adept at problem-solving.
• Are eager to learn, grow, and develop their leadership capabilities.
• Can commit to a flexible work schedule involving early mornings, late evenings, and weekends.

Overall, the Customer Team Leader role at Co-op presents a compelling opportunity for personal and professional growth within a company that prioritizes its people and communities. By carefully considering the advantages and key requirements, you can determine if this role aligns with your career trajectory and lifestyle.