Customer Team Member reference: 1058302

Discover a Rewarding Opportunity: Customer Team Member at Co-op

Are you seeking a role that offers genuine community connection, comprehensive benefits, and flexible working? The Customer Team Member position at Co-op in Greenock presents a compelling opportunity for individuals looking to embark on or continue a fulfilling career path.

Key Advantages for Your Career Development:

• Comprehensive Benefits Package: Co-op stands out by offering substantial benefits that extend beyond salary. This includes an impressive 31 days of holiday (pro-rata for part-time), a generous pension scheme with up to 10% employer contribution, and access to virtual healthcare services for you and your family. Furthermore, a 30% discount on all Co-op products significantly enhances your overall compensation.
• Commitment to Wellbeing: Co-op is dedicated to supporting its colleagues' holistic wellbeing. You'll find resources for physical, mental, and financial health, including the innovative Wagestream app, allowing access to a portion of your earned pay. They also offer market-leading policies to support you through significant life events.
• Invested in Your Growth: The organization provides full, paid training, ensuring you have the skills and knowledge to excel. Beyond initial training, there's a clear commitment to your personal development and career progression, empowering you to grow within the company.
• Flexible and Predictable Work: While this is a part-time role averaging 12 hours per week, it offers regular overtime opportunities. The working pattern includes varied shifts, which will be discussed at the interview, ensuring a degree of flexibility. Crucially, rotas are shared three weeks in advance and accessible via your mobile, allowing for better personal planning.
• Community-Focused Environment: Co-op's long-standing commitment to its members and communities creates a unique and rewarding work atmosphere. As a Customer Team Member, you'll be actively involved in supporting the local community and fostering positive relationships.
• Inclusive and Supportive Workplace: Co-op actively champions diversity and inclusion. They are committed to building diverse teams and strive to create inclusive environments where everyone can thrive. They are also a part of the Disability Confident scheme, ensuring fair treatment for candidates with disabilities.
• Streamlined Application Process: The ability to apply using a mobile device without needing a CV and the provision of two short online assessments make the application process accessible and efficient.

Key Considerations for Potential Candidates:

• Shift Flexibility: The role requires working varied shifts, including early mornings (store opening), afternoons, late evenings (store closing), and weekends. Candidates should be prepared for this dynamic schedule and discuss their availability during the interview.
• Age Requirement: Due to the nature of the shifts (potentially before 6 am or after 10 pm), applicants must be aged 18 or over.
• Proactive and Customer-Centric Approach: This position thrives on individuals who genuinely care about customer needs, possess strong interpersonal skills, and can build positive relationships. A proactive attitude towards problem-solving and adapting to change is essential.
• Teamwork and Collaboration: Success in this role relies on working effectively with colleagues to ensure excellent customer service and a well-maintained store environment.
• Physical Aspects of the Role: Responsibilities include tasks such as restocking shelves and maintaining store cleanliness, which involve some physical activity.

The Customer Team Member role at Co-op is more than just a job; it's an invitation to be part of a supportive, community-focused organization that values its people. If you are looking for a role with excellent benefits, a commitment to your wellbeing and development, and the opportunity to make a positive impact, this position is certainly worth exploring.