Customer Team Member reference: 1058138

Embark on a rewarding career journey with Co-op as a Customer Team Member in Blackhall, Hartlepool. This role offers a fantastic opportunity to join a community-focused organization that truly values its colleagues and customers. If you're seeking a role that combines excellent customer service with a supportive and inclusive work environment, this position warrants your careful consideration.

Advantages for Potential Candidates:

• Comprehensive Benefits Package: Co-op stands out with an impressive array of benefits. Colleagues are entitled to 31 days of holiday (pro-rata for part-time), a generous pension scheme with up to 10% employer contribution, and access to virtual healthcare services for both the employee and their family. Furthermore, a substantial 30% discount on Co-op products offers significant savings.
• Career Development and Training: You'll receive full, paid training, ensuring you're equipped with the necessary skills to excel. Co-op is committed to your personal development and career progression, providing dedicated support throughout your tenure.
• Financial Wellbeing Support: The inclusion of Wagestream, a money management app, allows access to a portion of earned pay before payday, offering valuable financial flexibility.
• Work-Life Balance Considerations: While the role involves varied shifts, including early mornings, afternoons, late evenings, and weekends, rotas are shared three weeks in advance and accessible via mobile. This proactive approach aids in better personal planning.
• Community Focus and Purpose: Joining Co-op means becoming part of an organization with a 175-year history of prioritizing fairness for its members and communities. This role allows you to actively contribute to supporting your local community through various activities and events.
• Inclusive and Supportive Culture: Co-op is dedicated to building diverse teams and fostering an inclusive workplace where all colleagues can thrive. They offer robust support for physical, mental, and financial wellbeing, along with market-leading policies designed to assist with significant life events.
• Simplified Application Process: The ability to apply via a mobile device without needing a CV streamlines the initial application, making it accessible for a wider range of candidates.

Key Considerations for Your Career Path:

• Varied Shift Patterns: The role requires flexibility to work a range of shifts. Candidates should assess their ability to adapt to early mornings, late evenings, and weekend work, as this is crucial for the operational needs of the store.
• Customer-Centric Approach: A genuine passion for customer service is paramount. The role involves direct customer interaction, problem-solving, and championing Co-op products and its Membership scheme.
• Proactive Problem-Solving: This position suits individuals who are adaptable and possess a positive outlook towards change. You'll be involved in tasks ranging from till operations and stocking shelves to maintaining store standards and assisting with new product launches.
• Team Collaboration: Success in this role relies on effective teamwork. The ability to support colleagues and contribute to a positive store environment is essential.
• Commitment to Store Operations: Beyond customer service, you'll be responsible for ensuring the store is safe, legal, and well-maintained. This includes tasks like stocking shelves, managing product dates, and ensuring correct pricing and temperature control.

This Customer Team Member position at Co-op is an excellent entry point into the retail sector, offering a comprehensive benefits package, a strong emphasis on employee wellbeing, and a commitment to community engagement. It's an ideal opportunity for individuals who are customer-focused, adaptable, and eager to contribute to a values-driven organization.