Customer Team Member reference: 1058281

This review offers insights into the Customer Team Member position at Co-op's Slade Road, Sutton Coldfield location, highlighting key advantages and considerations for prospective candidates looking to advance their careers.

Opportunity Overview

The Co-op is seeking dedicated Customer Team Members to join their team. This is a permanent, part-time role offering 12 hours per week with the possibility of regular overtime. The position demands flexibility, with varied shifts including early mornings, afternoons, late evenings, and weekends. A significant advantage is the provision of full, paid training, and the application process is streamlined, allowing candidates to apply via their mobile device without the need for a CV.

Advantages for Candidates:

• Comprehensive Benefits Package: Co-op offers an attractive array of benefits, including 31 days of holiday (pro-rata for part-time), a pension scheme with up to 10% employer contribution, and a substantial 30% discount on all Co-op products, along with 10% discounts on other brands.
• Wellbeing Support: Beyond standard benefits, Co-op prioritizes employee wellbeing. This includes access to virtual healthcare services for the entire family (GP appointments, mental health support, etc.), a 24/7 employee assistance service, and innovative financial wellbeing tools like Wagestream, which allows early access to earned pay.
• Career Development: The role emphasizes personal development and career progression, supported by full, paid training and dedicated resources. The company's commitment to a positive work environment and a focus on fairness for members and communities extends to their colleagues.
• Work-Life Balance Support: With rotas shared three weeks in advance and accessible via mobile, coupled with flexible shift patterns, this role can offer a degree of predictability and control over one's schedule. The provision of a cycle-to-work scheme further supports healthier and potentially more cost-effective commuting.
• Inclusive Workplace: Co-op actively promotes diversity and inclusion. They welcome applications from all backgrounds and are committed to making reasonable adjustments during the recruitment process for individuals with disabilities.

Key Considerations for Candidates:

• Shift Flexibility: The role requires adaptability to a varied shift pattern, including early mornings, late evenings, and weekends. Candidates should carefully consider if this flexibility aligns with their personal commitments and career aspirations.
• Customer-Centric Approach: Success in this role hinges on a genuine care for customer needs and excellent interpersonal skills. The ability to build positive relationships and proactively address customer queries is paramount.
• Teamwork and Problem-Solving: Collaboration is key within the Co-op team. Candidates should be comfortable working with colleagues to resolve issues and contribute to a positive store environment. A proactive approach to problem-solving and adapting to change is also essential.
• Application Process: While the CV-free application is convenient, be prepared for two online assessments that will take approximately 20 minutes to complete.

Overall, the Customer Team Member position at Co-op presents a compelling opportunity for individuals seeking a role with robust benefits, a supportive work environment, and a clear commitment to employee wellbeing and development. The emphasis on community and fairness makes it an attractive prospect for those who align with these values.