Customer Team Member reference: 1058445

Review: Customer Team Member Opportunity at Co-op, Crown Street, Gorbals, Glasgow

This Customer Team Member position at the Co-op on Crown Street, Gorbals, presents an engaging opportunity for individuals seeking a flexible, part-time role with a strong focus on community and employee well-being. The role offers a competitive hourly rate of £12.60 and the potential for regular overtime, making it an attractive prospect for those looking to supplement their income or build a stable part-time career.

Key Advantages for Candidates:

• Comprehensive Benefits Package: Co-op is renowned for its commitment to its employees, and this role is no exception. Candidates can expect a generous 31 days of holiday (pro rata for part-time colleagues), a robust pension scheme with up to a 10% Co-op contribution, and access to virtual healthcare services for themselves and their families. The 30% discount on all Co-op products is a significant perk, offering tangible savings on everyday purchases.
• Employee Well-being Focus: The emphasis on supporting colleagues' physical, mental, and financial well-being is a standout feature. With access to services like Wagestream (for early access to earned pay) and a 24/7 employee assistance service, Co-op demonstrates a proactive approach to employee welfare. Furthermore, market-leading policies for significant life events underscore their dedication to supporting staff through challenging times.
• Paid Training and Development: A significant advantage is the provision of full, paid training. This ensures that all new team members are equipped with the necessary skills and knowledge to succeed in their roles. The promise of dedicated support for personal development and career progression suggests opportunities for growth within the organization.
• Flexible Working and Predictable Rotas: While the working pattern involves varied shifts, including afternoons, late evenings, and weekends, the opportunity to discuss these at interview is beneficial. The assurance that rotas are shared three weeks in advance and are accessible on a mobile device provides welcome predictability and aids in personal planning.
• Community-Focused Environment: For individuals who value making a positive impact, this role offers involvement in supporting the local community through various activities and events. This aligns with Co-op's long-standing commitment to fairness and community engagement.
• Inclusive Workplace: Co-op actively fosters an inclusive environment, welcoming applications from all backgrounds and celebrating diversity. They are committed to making reasonable adjustments for candidates with disabilities and are part of the Disability Confident scheme, ensuring equitable opportunities throughout the recruitment process.

Key Considerations for Candidates:

• Shift Flexibility: The role requires a degree of flexibility to work a range of shifts, including evenings and weekends. Candidates should carefully consider their personal commitments and ensure this pattern aligns with their availability and preferences.
• Varied Daily Tasks: The responsibilities extend beyond customer service at the till. Team members will be involved in stock replenishment, maintaining store cleanliness, and ensuring product quality (e.g., checking prices, dates, and temperatures). A willingness to undertake a variety of tasks is essential.
• Application Process: While the ability to apply via a mobile device without a CV is convenient, candidates should be aware that the process involves completing two online assessments, estimated to take around 20 minutes.
• Part-Time Hours: This is a part-time position with 12 hours per week. While overtime is available, individuals seeking full-time employment may need to explore additional opportunities or career paths.

Career Path Guidance:

This Customer Team Member role is an excellent starting point for individuals looking to enter the retail sector or to gain valuable customer service experience. The comprehensive training and focus on employee development suggest a pathway for growth within Co-op. Individuals who demonstrate strong customer service skills, a positive attitude, and a willingness to learn could potentially advance into supervisory roles or explore other areas within the organization.

For those who enjoy direct customer interaction and thrive in a collaborative team environment, this position offers a rewarding experience. The emphasis on community and well-being makes it a particularly attractive option for individuals seeking a role with purpose and a supportive employer.