Customer Team Member reference: 1058534

## Opportunity Review: Customer Team Member at Co-op (Barrow-On-Soar) This review provides potential candidates with a clear understanding of the Customer Team Member role at Co-op's Barrow-On-Soar location, highlighting key advantages and important considerations for career growth.

The Co-op is seeking enthusiastic and customer-focused individuals to join their team as a Customer Team Member. This permanent, part-time position offers a competitive hourly wage of £12.60, with regular opportunities for overtime, working approximately 12 hours per week. The varied shift patterns, including afternoons, late evenings, and weekends, will be discussed at interview, offering flexibility for those seeking to balance work with other commitments.

Joining the Co-op as a Customer Team Member presents a compelling array of benefits and development opportunities:

• Comprehensive Benefits Package: Beyond the competitive salary, Co-op offers an attractive benefits package that includes 31 days of holiday (pro-rata for part-time), a generous pension scheme with up to a 10% employer contribution, and access to virtual healthcare services for employees and their families. This demonstrates a commitment to employee wellbeing.
• Significant Staff Discount: Employees receive a substantial 30% discount on all Co-op products purchased in-store, and an additional 10% discount on other brands, offering considerable savings.
• Holistic Wellbeing Support: Co-op prioritizes the physical, mental, and financial wellbeing of its colleagues. This includes access to Wagestream, a money management app that allows early access to earned pay, and a 24/7 employee assistance service.
• Market-Leading Life Event Policies: The organization offers supportive policies for significant life events such as bereavement, pregnancy loss, fertility treatment, and menopause, showcasing a progressive and empathetic approach to employee support.
• Dedicated Training and Development: Full, paid training is provided, ensuring all team members are equipped with the necessary skills. There is also a strong emphasis on personal development and career progression, indicating pathways for advancement within the company.
• Work-Life Balance Support: Rotas are shared three weeks in advance and are accessible on your mobile phone, promoting better planning and work-life integration. The Cycle-to-work scheme further encourages sustainable commuting.
• Inclusive and Diverse Workplace: Co-op is committed to building diverse teams and fostering an inclusive environment where all colleagues can thrive. They actively welcome applications from individuals of all backgrounds and offer support for candidates with disabilities, including the Disability Confident scheme.

To help you determine if this role aligns with your career aspirations, consider the following:

• Shift Flexibility: The role requires a degree of flexibility in working hours, encompassing afternoons, late evenings (store closing), and weekends. Candidates should be comfortable with and able to accommodate these varied shifts.
• Customer-Centric Approach: The core of this role involves providing excellent customer service. A genuine desire to help customers, strong interpersonal skills, and the ability to build positive relationships are essential.
• Proactive and Adaptable: The responsibilities extend beyond till operations to include tasks such as restocking shelves, maintaining store cleanliness, and assisting with new product introductions. A proactive attitude and a willingness to adapt to changing needs are crucial.
• Problem-Solving Skills: The ability to work collaboratively with colleagues to solve customer issues and a positive approach to problem-solving will be highly valued.
• Community Engagement: There are opportunities to get involved in local community activities and events, which can be a rewarding aspect for candidates who wish to contribute to their local area.
• Application Process: The application process includes two online assessments, taking approximately 20 minutes to complete. Candidates can apply easily using their mobile device without needing a CV.

This Customer Team Member position at Co-op offers a stable and supportive work environment with excellent benefits and clear pathways for personal and professional growth. It's an ideal opportunity for individuals who are passionate about customer service, value a strong sense of community, and are looking for a role that offers genuine work-life balance and comprehensive employee support.