Customer Team Member reference: 1058490

Opportunity Review: Customer Team Member at Co-op (Newhall Square, Birmingham)

This Customer Team Member position at the Co-op in Newhall Square, Birmingham, presents a fantastic opportunity for individuals seeking a role that blends customer interaction with varied responsibilities within a community-focused organization. With a competitive hourly rate of £12.60 and guaranteed hours, this part-time, permanent role offers stability and the potential for additional overtime.

Advantages for Prospective Candidates:

• Valuable Skill Development: This role is an excellent entry point for building a career in retail and customer service. You'll gain hands-on experience in till operations, customer engagement, stock management, merchandising, and maintaining store standards. The inclusion of working in the in-store bakery adds a unique dimension to the role, potentially developing specialized culinary retail skills.
• Exceptional Benefits Package: Co-op stands out with a truly comprehensive benefits package. This includes a generous 31 days of holiday (pro-rata), a strong pension scheme with up to 10% employer contribution, and access to vital virtual healthcare services for you and your family, encompassing GP appointments, mental health support, and more. The 30% discount on all Co-op products is a significant perk, making everyday shopping more affordable.
• Focus on Wellbeing and Support: Co-op's commitment to employee wellbeing is evident. They offer support for physical, mental, and financial health, including access to the Wagestream app for managing finances and a 24/7 employee assistance service. Furthermore, their progressive policies designed to support colleagues through significant life events demonstrate a deep commitment to employee welfare.
• Career Progression and Training: Co-op provides full, paid training, ensuring you have the skills and confidence to excel. Their dedication to personal development and career progression means this role can be a stepping stone to further opportunities within the organization. Rotas are shared well in advance, allowing for effective personal planning.
• Inclusive and Community-Oriented Environment: Co-op is renowned for its ethical approach and commitment to its communities. As a Customer Team Member, you'll be part of a friendly team that actively supports local initiatives. The company actively fosters an inclusive workplace, celebrating diversity and offering support for colleagues with disabilities.
• Flexible Application Process: The ability to apply via a mobile device without a CV simplifies the initial application, making it accessible and convenient for a wider range of candidates.

Key Considerations for Candidates:

• Shift Variability: The role requires flexibility, with working patterns including early mornings (starting at 5 am), afternoons, late evenings (up to 11 pm), and weekends. This variability needs to align with your personal circumstances and preferences.
• Age Requirement: Due to the nature of the shifts, applicants must be 18 years or older.
• Physical Demands: The role involves standing for extended periods, lifting, and carrying stock, as well as performing tasks like cleaning. A willingness and ability to undertake these physical aspects of the job are essential.
• Problem-Solving and Adaptability: Co-op values a positive approach to change and problem-solving. You should be comfortable adapting to new products, services, and procedures, and be proactive in finding solutions.
• Customer-Centric Mindset: A genuine care for customers and members is paramount. Success in this role hinges on your ability to build positive relationships and provide excellent service consistently.
• Application Assessments: Be prepared to complete two online assessments as part of the application process, which should take approximately 20 minutes.

In conclusion, this Customer Team Member role at Co-op offers a compelling blend of competitive pay, excellent benefits, and a supportive, community-focused work environment. It's an ideal position for individuals who are customer-oriented, adaptable, and seeking to develop their retail skills within a company that genuinely values its people and their wellbeing.