Customer Team Member reference: 1058626

This review provides an in-depth look at the Customer Team Member opportunity at Co-op, located at 1 Colmore Row, Birmingham. It's designed to help potential candidates understand the role and its potential benefits for their career development.

The Opportunity

Co-op is seeking Customer Team Members to join their friendly team. This role offers a chance to provide excellent customer service, contribute to a positive store environment, and play a vital part in the local community. As a permanent, part-time position of 12 hours per week with regular overtime, it offers a balance of consistent hours and the flexibility to earn more.

Key Advantages for Candidates:

• Comprehensive Training and Development: Co-op provides full, paid training, ensuring you have all the skills necessary to succeed. This is a fantastic opportunity for individuals looking to enter the retail sector or enhance their customer service abilities.
• Exceptional Benefits Package: Beyond competitive pay of £12.60 per hour, Co-op offers a wealth of benefits designed to support your well-being and financial health. This includes:
  • 31 days of holiday (pro-rata), providing ample time for rest and personal pursuits.
  • A generous pension scheme with up to 10% employer contributions.
  • Access to virtual healthcare services for you and your family, encompassing GP appointments, mental health support, and more.
  • A substantial 30% discount on all Co-op products in-store, plus 10% off other brands, a significant perk for everyday savings.
  • Wagestream access, enabling you to manage your pay more effectively by drawing down a percentage as you earn it.
  • A 24/7 employee assistance service for immediate support.
• Focus on Employee Well-being: Co-op distinguishes itself with its commitment to employee well-being, offering support for physical, mental, and financial health. They also have market-leading policies to assist with significant life events, demonstrating a truly caring approach.
• Supportive and Inclusive Culture: Co-op fosters a diverse and inclusive workplace, celebrating differences and encouraging team members to reach their full potential. They actively support candidates with disabilities and welcome applications from all backgrounds.
• Career Progression: The company emphasizes personal development and career progression, indicating that this role can serve as a valuable stepping stone within the organization.
• Convenient Application Process: You can apply using your mobile device, with no CV required, making the initial application straightforward and accessible.

Key Considerations for Candidates:

• Shift Flexibility: The working pattern involves varied shifts, including early mornings, afternoons, late evenings, and weekends. While these will be discussed at the interview, candidates should be prepared for a flexible schedule to cover store opening and closing times.
• Age Requirement: Due to the nature of store opening and closing times, applicants must be aged 18 or over.
• Commitment to Customer Service: The role requires a genuine care for customer needs, excellent people skills, and a positive attitude towards problem-solving.
• Application Assessments: The application process includes two online assessments that take approximately 20 minutes to complete.

Career Path Guidance:

This Customer Team Member role at Co-op is an excellent entry point into the retail industry. The comprehensive training, focus on customer service, and broad range of responsibilities—from till operations to stock management and store presentation—equip individuals with transferable skills. The company's commitment to employee development suggests that successful candidates could progress into roles with greater responsibility, such as Team Leader or Supervisor positions, within Co-op. Furthermore, the strong emphasis on well-being and community involvement means this role can also appeal to individuals seeking fulfilling work that aligns with their values.