Customer Team Member reference: 1058989

This review provides an in-depth look at the Customer Team Member position at Co-op in Knightswood, Glasgow, highlighting key advantages and considerations for potential candidates looking to advance their careers.

Opportunity Overview: Customer Team Member at Co-op

The Co-op is seeking dedicated individuals to join their Knightswood team as Customer Team Members. This is a part-time, 16-hour per week role with the potential for regular overtime, offered on a 6-month temporary contract. The role involves a variety of shifts, including early mornings, afternoons, late evenings, and weekends, with specific scheduling to be discussed during the interview process.

Key Advantages for Candidates:

• Comprehensive Benefits Package: Co-op offers a compelling range of benefits, including 31 days of holiday (pro-rata), a generous pension scheme with up to 10% employer contribution, and access to virtual healthcare services for you and your family.
• Employee Discount: A significant perk is the 30% discount on all Co-op products purchased in-store, alongside 10% discounts on other brands.
• Wellbeing Support: Co-op demonstrates a strong commitment to colleague wellbeing through robust support for physical, mental, and financial health. This includes market-leading policies for life events and access to services like Wagestream for money management.
• Paid Training and Development: Full, paid training is provided, ensuring you have the necessary skills to excel. The company also emphasizes support for personal development and career progression.
• Flexible Application Process: The ability to apply directly from a mobile device without needing a CV simplifies the initial application.
• Inclusive Environment: Co-op is committed to building diverse and inclusive teams, welcoming applications from all backgrounds and offering support for those with disabilities through the Disability Confident scheme.
• Predictable Scheduling: Rotas are shared three weeks in advance and are accessible via mobile, offering a degree of predictability for planning.

Key Considerations for Candidates:

• Temporary Contract: It's important to note that this is a 6-month temporary contract. Candidates seeking long-term, permanent roles should consider this aspect.
• Varied Shift Patterns: The role requires flexibility to work a range of shifts, including early mornings, late evenings, and weekends. While this offers variety, it necessitates a willingness to adapt to a dynamic schedule.
• Physical Demands: The role involves hands-on tasks such as re-stocking shelves and cleaning, requiring a reasonable level of physical activity.
• Customer-Facing Role: Success in this position relies heavily on excellent customer service skills, a friendly demeanor, and the ability to build positive relationships.
• Application Assessments: Be prepared to complete two online assessments as part of the application process, which are estimated to take approximately 20 minutes.

Career Path Guidance:

This Customer Team Member position is an excellent entry point into the retail sector, particularly for those who are passionate about customer service and community engagement. The comprehensive training and emphasis on personal development suggest opportunities for growth within Co-op. Candidates who demonstrate strong performance, a willingness to learn, and a commitment to the Co-op ethos may find pathways to more senior roles or specialized areas within the organization. The varied responsibilities also provide a broad foundation in retail operations, which can be transferable to various career paths.

Overall, this role offers a rewarding opportunity within a values-driven organization, providing valuable experience, excellent benefits, and a supportive working environment for individuals looking to make a positive impact.