Customer Team Member reference: 1059169

## Opportunity Review: Customer Team Member at Co-op (Mossley Hill, Liverpool)

This Customer Team Member position at the Co-op's Mossley Hill, Liverpool store offers a compelling opportunity for individuals seeking a customer-facing role with a strong emphasis on community, fairness, and comprehensive employee support. If you're looking for a part-time role that goes beyond transactional service and values your well-being, this could be an excellent fit for your career aspirations.

• Generous Benefits Package: Co-op is renowned for its commitment to its colleagues, and this role is no exception. You'll benefit from an impressive 31 days of holiday (pro-rata for part-time), a robust pension scheme with up to a 10% employer contribution, and invaluable virtual healthcare services for you and your family, including GP appointments and mental health support.
• Significant Employee Discount: A standout perk is the 30% discount on all Co-op products, alongside 10% discounts on other brands. This offers substantial savings for everyday needs.
• Financial Well-being Support: The inclusion of Wagestream, a money management app allowing early access to earned pay, demonstrates a forward-thinking approach to financial well-being.
• Comprehensive Training and Development: Co-op provides full, paid training and dedicated support for your personal development. This indicates a commitment to equipping you with the skills needed for success and potential career progression.
• Work-Life Balance Focus: While the role involves varied shifts, the company emphasizes rotas being shared three weeks in advance and accessible on your phone, aiding in better planning.
• Community-Centric Role: This position offers the chance to actively support your local community through involvement in various activities and events, aligning with Co-op's long-standing ethos.
• Inclusive and Supportive Workplace: Co-op is actively building diverse teams and fosters an inclusive environment. They offer support for colleagues through significant life events and are committed to making reasonable adjustments for candidates with disabilities.
• Streamlined Application Process: The ability to apply using a mobile device without a CV simplifies the initial application, making it accessible to a wider range of candidates.

• Shift Flexibility: The role requires flexibility to work varied shifts, including early mornings, late evenings, and weekends. While specific hours will be discussed at interview, candidates should be prepared for a dynamic work schedule.
• Age Requirement: Due to the operational needs of the store, applicants must be aged 18 or over.
• Instore Bakery Focus: A significant aspect of this role involves working in the instore bakery. Candidates should possess an interest or willingness to learn about bakery operations and customer service within this specific department.
• Proactive and Customer-Focused Attitude: The description emphasizes a "genuine care for the needs of customers," "great people skills," and a "positive approach to change and problem-solving." Successful candidates will be proactive, empathetic, and adept at building positive relationships.
• Part-Time with Overtime Potential: This is a 16-hour per week contract, but with the added benefit of regular overtime. Candidates should consider if this level of commitment aligns with their overall career and personal goals.

In conclusion, this Customer Team Member role at Co-op presents a fantastic opportunity for individuals who value a supportive employer, a strong sense of community, and a role that offers tangible benefits alongside professional development. If you are a proactive, customer-oriented individual seeking a part-time position with a company that truly cares for its employees, this position is well worth exploring for your career journey.