Customer Team Member reference: 1059235

Opportunity Review: Customer Team Member at Co-op

For individuals seeking a part-time role with a strong emphasis on community and employee wellbeing, the Customer Team Member position at Co-op presents a compelling opportunity. This review aims to highlight the key advantages and considerations for potential candidates, offering guidance for career development.

Advantages for Candidates:

• Robust Benefits Package: Co-op stands out with a comprehensive benefits package. This includes a generous 31 days of holiday (pro-rata for part-time), a pension scheme with up to a 10% employer contribution, and significant employee discounts, including 30% on all Co-op products and 10% on other brands. The inclusion of Wagestream, a money management app, also offers valuable financial support.
• Focus on Wellbeing: Beyond traditional benefits, Co-op prioritizes employee wellbeing. Access to virtual healthcare services for the entire family, including GP appointments, mental health support, and nutritional advice, is a significant advantage. A 24/7 employee assistance service further underscores this commitment. Co-op also offers market-leading policies to support employees through life events, demonstrating a compassionate approach.
• Comprehensive Training and Development: Co-op provides full, paid training, ensuring that new team members are well-equipped for their roles. The emphasis on personal development and career progression, coupled with rotas shared three weeks in advance and accessible via mobile, contributes to a supportive and organized work environment.
• Community Engagement: The role offers opportunities to support the local community through various activities and events. This can be particularly rewarding for individuals who value making a tangible difference.
• Inclusive Workplace: Co-op actively fosters an inclusive workplace, welcoming applications from diverse backgrounds. They are committed to making reasonable adjustments for candidates with disabilities and are part of the Disability Confident scheme, ensuring equal opportunities.
• Convenient Application Process: The ability to apply using a mobile device without the need for a CV simplifies the initial application stage.

Key Considerations for Candidates:

• Working Hours and Flexibility: This is a part-time role requiring 12 hours per week, with the possibility of regular overtime. The working pattern involves varied shifts, including early mornings, afternoons, late evenings, and weekends. Candidates must be flexible and available to discuss shift preferences during the interview. The requirement to be 18 or over due to potential early morning or late evening shifts is also a crucial consideration.
• In-Store Bakery Involvement: A significant aspect of this role involves working in the in-store bakery. Candidates should have an interest or willingness to learn tasks associated with a bakery environment.
• Customer-Centric Approach: The core of the role is providing friendly and thoughtful customer service. This involves actively engaging with customers, promoting Co-op products and Membership, and ensuring a positive shopping experience. Strong interpersonal skills and a genuine care for customer needs are essential.
• Teamwork and Problem-Solving: Collaboration with colleagues to solve customer issues and a positive attitude towards change and problem-solving are vital components of success in this role.
• Application Assessments: The application process includes two online assessments, which are expected to take approximately 20 minutes to complete.

In summary, the Customer Team Member role at Co-op offers a stable part-time position within a supportive and forward-thinking organization. It is an excellent opportunity for individuals who are customer-focused, adaptable, and value a role that contributes to their community and prioritizes their wellbeing. The comprehensive benefits and commitment to employee development make this a role worth serious consideration for those looking to build their career in a positive and ethical environment.