Customer Team Member reference: 1059283

Join the Co-op Team: A Rewarding Opportunity in Customer Service

Are you seeking a dynamic role in customer service with a company that prioritizes its people and communities? This Customer Team Member position at Co-op, located on London Road in Chesterton, Newcastle-under-Lyme, offers a fantastic opportunity for individuals looking to build a fulfilling career. With a competitive hourly rate of £12.60 and a flexible 21-hour per week contract, plus the potential for regular overtime, this role is designed to accommodate various lifestyles.

This is more than just a job; it's an invitation to be part of an organization with a rich history of fairness and community focus. If you're passionate about providing exceptional customer service, thrive in a collaborative environment, and are eager for continuous development, this could be the perfect next step in your career.

Key Advantages for Aspiring Candidates:

• Exceptional Benefits Package: Co-op is renowned for its commitment to its colleagues. Beyond the competitive pay, you'll enjoy a generous 31 days of holiday (pro-rata), a pension scheme with up to 10% employer contributions, and access to comprehensive virtual healthcare services for you and your family. This includes GP appointments, mental health support, and more.
• Significant Employee Discount: Benefit from a substantial 30% discount on all Co-op products in-store, making everyday shopping more affordable. An additional 10% discount is available on other brands, further enhancing your savings.
• Career Development and Training: Co-op provides full, paid training, ensuring you have the skills and confidence to excel. There's a strong emphasis on personal development and career progression, supported by market-leading policies designed to assist you through life's significant events.
• Financial Wellbeing Tools: The inclusion of Wagestream, a money management app, allows you to access a percentage of your earned pay before payday, offering valuable financial flexibility.
• Work-Life Balance: The part-time nature of the role, with a structured working pattern of three 7-hour shifts per week, combined with rotas shared three weeks in advance and accessible via mobile, promotes a healthy work-life balance.
• Community Engagement: As a Co-op colleague, you'll have the opportunity to support and get involved in local community activities and events, fostering a sense of belonging and purpose.
• Inclusive Workplace: Co-op is deeply committed to building diverse teams and creating an inclusive environment where everyone can thrive. They welcome applications from all backgrounds and are a Disability Confident employer, offering support and reasonable adjustments throughout the recruitment process.

Key Considerations for Your Career Path:

• Age Requirement: Please note that due to the nature of the role, which may involve working before 6 am or after 10 pm, applicants must be 18 years of age or older.
• Shift Flexibility: While the role has a defined part-time structure, the specific shifts will be discussed at the interview, including working at both the instore bakery and hot food counters. A degree of flexibility will be beneficial.
• Customer-Centric Approach: The core of this role is providing friendly and thoughtful service. A genuine care for customer needs, strong people skills, and a positive attitude towards problem-solving are essential qualities.
• Dynamic Store Environment: This position involves a variety of tasks, from serving customers at the tills and on the shop floor to restocking shelves, cleaning, and supporting new product introductions. Adaptability and a willingness to contribute across different areas are key.
• Application Process: The application is designed to be accessible, allowing you to apply using your mobile device without needing a CV. Be prepared to complete two short online assessments as part of the process.

This Customer Team Member position at Co-op is an excellent stepping stone for individuals looking to develop their customer service skills, gain valuable retail experience, and contribute to a company with strong ethical values. If you're ready to embrace a role that offers both personal and professional growth within a supportive and inclusive team, we encourage you to explore this exciting opportunity.