Customer Team Member reference: 1061737

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Unlocking Opportunities: A Review of the Customer Team Member Role at Co-op, Eccleshall Road Loggerheads

For those seeking a fulfilling part-time role within a community-focused organisation, the Customer Team Member position at Co-op's Eccleshall Road Loggerheads store presents a compelling opportunity. This role offers not just a job, but a chance to be part of a team dedicated to excellent customer service and community well-being.

Advantages for Aspiring Candidates:

• Valuable Benefits Package: Co-op stands out with an impressive array of benefits. Colleagues receive a generous 31 days of holiday (pro-rata for part-time), a robust pension scheme with an outstanding up to 10% Co-op contribution, and invaluable virtual healthcare services covering GP appointments, mental health support, and more for the entire family. The 30% discount on all Co-op products is a significant perk, alongside further discounts on other brands.
• Comprehensive Training and Development: A key advantage is the provision of full, paid training, ensuring you're equipped with the necessary skills from day one. The emphasis on personal development and career progression, coupled with rotas shared three weeks in advance and accessible via mobile, signals a commitment to employee growth and work-life balance.
• Community and Purpose-Driven Work: Co-op's long-standing commitment to fairness and community means this role offers a sense of purpose beyond day-to-day tasks. You'll contribute to making communities better, a rewarding aspect for those who value social impact.
• Inclusive and Supportive Environment: Co-op is actively building diverse and inclusive teams and welcomes applications from all backgrounds. They are a proud participant in the Disability Confident scheme and offer support for any adjustments needed during the recruitment process.
• Financial Wellbeing Support: The innovative Stream service, allowing access to a percentage of earned pay as you need it, is a fantastic tool for managing personal finances.

Key Considerations for Your Career Path:

• Varied Shift Patterns: The role requires flexibility, with shifts including early mornings (store opening), afternoons, and weekends. While the exact working pattern will be discussed at interview, candidates should be prepared for varied schedules.
• Age Requirement: Due to potential business needs involving work before 6 am or after 10 pm, applicants must be aged 18 or over.
• Hands-On Role: The position involves a wide range of duties, from direct customer service at tills and on the shop floor to essential tasks like re-stocking shelves, cleaning, and working in the in-store bakery. A willingness to engage in all aspects of store operations is crucial.
• Application Process: While the absence of a CV requirement and the ability to apply via mobile device offer accessibility, be prepared for two online assessments that will take approximately 20 minutes to complete.
• Customer-Centric Mindset: Success in this role hinges on a genuine care for customer needs, strong interpersonal skills, and a positive, problem-solving attitude.

This Customer Team Member opportunity at Co-op is ideal for individuals seeking a stable, part-time position with excellent benefits and a supportive, values-driven employer. It's a chance to develop customer service skills, contribute to a local community, and benefit from a company that prioritises its colleagues' well-being and professional growth.