Customer Team Member reference: 1059426

Customer Team Member Opportunity at Co-op (Marine Avenue, Whitley Bay)

Are you seeking a dynamic role within a supportive and community-focused environment? The Co-op at Marine Avenue, Whitley Bay, is actively seeking dedicated Customer Team Members to join their friendly team. This permanent, part-time position offers a competitive hourly rate of £12.60 and the potential for regular overtime, making it an attractive opportunity for individuals looking to contribute to their local community while developing their skills.

Key Advantages for Candidates:

• Immediate Impact and Community Connection: As a Customer Team Member, you’ll be at the forefront of customer service, directly impacting the shopping experience for local residents. This role offers a chance to be an integral part of the community and contribute to its well-being.
• Comprehensive Benefits Package: Co-op is renowned for its commitment to its colleagues. This role includes a generous 31 days of holiday (pro-rata for part-time), a pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family, covering GP appointments, mental health support, and more.
• Financial Well-being Support: Beyond traditional benefits, Co-op offers Wagestream, an innovative app that allows you to access a portion of your earned pay before payday, promoting better financial management.
• Generous Staff Discount: Enjoy a significant 30% discount on all Co-op products in-store, along with 10% discounts on other brands, offering considerable savings for your household.
• Paid Training and Development: Full, paid training is provided, ensuring you have the skills and confidence to excel in your role. Co-op is committed to your personal development and career progression, offering dedicated support to help you grow.
• Work-Life Balance Considerations: While the role involves varied shifts including early mornings, afternoons, late evenings, and weekends, you will receive your rotas three weeks in advance and can access them conveniently on your mobile device. This forward planning aids in managing personal commitments.
• Employee Assistance Program: A 24/7 employee assistance service is available, offering confidential support for a wide range of personal and professional challenges.
• Commitment to Inclusivity: Co-op champions diversity and inclusion, actively encouraging applications from all backgrounds. They are committed to creating an inclusive workplace where everyone can thrive and have their differences celebrated.

Key Considerations for Your Career Path:

• Age Requirement: To ensure compliance with working hours, candidates must be aged 18 or over.
• Shift Flexibility: The role requires flexibility to work varied shifts. While this offers variety, candidates should be comfortable with early mornings, late evenings, and weekend work, as discussed during the interview process.
• Core Responsibilities: Be prepared to engage in a wide range of tasks including providing excellent customer service at tills and on the shop floor, re-stocking shelves, maintaining store standards (pricing, dates, temperatures), and contributing to a safe and welcoming environment.
• Problem-Solving and Teamwork: A positive approach to problem-solving and the ability to work effectively within a team are crucial. You'll be expected to support colleagues and contribute to collective success.
• Application Process: The application is designed to be accessible, with no CV required and the ability to apply via mobile device. Be aware that the process includes two online assessments, estimated to take around 20 minutes to complete.

This Customer Team Member position at Co-op presents an excellent opportunity for individuals seeking a stable, rewarding role within a company that genuinely cares for its people and the communities it serves. If you are a proactive, customer-focused individual with a commitment to teamwork and a desire for personal growth, this role could be a significant step in your career journey.