Customer Team Member reference: 1059540

This review offers a professional perspective on the Customer Team Member opportunity at The Horseshoe Inn, Co-op, aiming to guide potential candidates and highlight the advantages and key considerations for their career path.

Your Opportunity: Customer Team Member at The Horseshoe Inn, Co-op

The Co-op is actively seeking dedicated Customer Team Members to join their friendly team at The Horseshoe Inn. This role offers a part-time, permanent position with a competitive hourly rate of £12.60, providing 12 hours per week with the potential for regular overtime. If you're looking for a role that combines customer service with hands-on store operations and offers significant employee benefits, this could be an excellent step in your career.

Key Advantages for Candidates:

• Valuable Employee Benefits: Co-op is renowned for its commitment to its colleagues. You'll receive 31 days of holiday (pro-rata for part-time), a pension scheme with up to 10% Co-op contribution, and access to virtual healthcare services for you and your family. A standout benefit is the 30% discount on all Co-op products, making everyday shopping more affordable.
• Comprehensive Training and Development: This role comes with full, paid training, ensuring you're well-equipped for all aspects of the job. The Co-op also emphasizes personal development and career progression, providing dedicated support to help you grow within the organization.
• Financial Wellbeing Support: The inclusion of Wagestream, a money management app, offers the flexibility to access a portion of your earned pay before payday, supporting your financial planning.
• Work-Life Balance Considerations: While the role requires flexibility with varied shifts including early mornings, afternoons, late evenings, and weekends, the Co-op aims to support work-life balance by providing rotas shared three weeks in advance and accessible via your phone.
• Meaningful Work and Community Focus: Co-op's long-standing commitment to fairness, community, and colleague wellbeing is a significant draw. You'll be part of a team dedicated to providing great customer service and supporting your local community through various activities and events.
• Inclusive and Supportive Environment: Co-op actively fosters an inclusive workplace that celebrates differences and encourages applications from all backgrounds. They are committed to making reasonable adjustments throughout the recruitment process for candidates with disabilities.
• Simplified Application Process: For those who prefer a streamlined approach, the ability to apply using your mobile device with no CV needed can be a significant advantage.

Key Considerations for Your Career Path:

• Age Requirement: Due to the nature of the shifts, including potential work before 6 am or after 10 pm, applicants must be aged 18 or over.
• Shift Flexibility: The working pattern involves varied shifts, including early mornings, afternoons, late evenings, and weekends. While the specifics are discussed at interview, candidates should be prepared for a flexible schedule.
• Broad Range of Responsibilities: As a Customer Team Member, your duties will extend beyond till work. You will be involved in re-stocking shelves, cleaning, working in the in-store bakery, and generally ensuring the store is safe, legal, and provides a great shopping experience.
• Problem-Solving and Adaptability: The role suits individuals with a positive approach to change and problem-solving, as you'll be expected to contribute to making everyone's day better by supporting colleagues and resolving customer queries.
• Application Assessments: Be aware that the application process includes two online assessments which typically take around 20 minutes to complete.

This Customer Team Member position at The Horseshoe Inn, Co-op, presents a compelling opportunity for individuals seeking a stable, part-time role with excellent benefits and a supportive work environment. It's an ideal stepping stone for those who value customer interaction, enjoy hands-on work, and wish to contribute to a company with a strong ethical and community focus. By understanding these advantages and considerations, candidates can make an informed decision about how this role aligns with their professional aspirations.