Customer Team Member reference: 1059691

Join the Co-op Team: A Rewarding Opportunity for Customer-Focused Individuals

This Customer Team Member role at the 1 Colmore Row, Birmingham branch presents an engaging opportunity for individuals seeking a dynamic and customer-centric career. Co-op is renowned for its commitment to fairness and community, and this position offers a chance to be part of an organization that genuinely cares for its colleagues.

Key Advantages for Aspiring Candidates:

• Comprehensive Benefits Package: Co-op stands out with an impressive array of benefits. Colleagues receive 31 days of holiday (pro-rata for part-time), a generous pension scheme with up to 10% employer contributions, and access to virtual healthcare services for themselves and their families, including GP appointments and mental health support. The 30% discount on all Co-op products, along with a 10% discount on other brands, offers significant savings.
• Work-Life Balance & Financial Wellbeing: The role offers a permanent, part-time contract of 25 hours per week with regular overtime opportunities, allowing for a good work-life balance. The innovative Wagestream app provides access to a percentage of earned pay before payday, enhancing financial flexibility. Rotas are shared three weeks in advance and are easily accessible via mobile, offering predictability.
• Personal and Professional Development: Co-op prioritizes colleague wellbeing and career growth. You'll receive full, paid training and dedicated support for your personal development. The organization champions market-leading policies to support colleagues through various life events, demonstrating a deep commitment to employee welfare.
• Community Impact: As a Customer Team Member, you'll contribute to the local community through various activities and events, fostering a sense of purpose beyond daily tasks.
• Inclusive Environment: Co-op actively cultivates diverse teams and inclusive environments, celebrating differences and ensuring all colleagues can reach their full potential. They are committed to making reasonable adjustments throughout the recruitment process for candidates with disabilities.

Key Considerations for Your Career Path:

• Flexible Working Pattern: The role requires a flexible approach to working hours, with varied shifts including early mornings, afternoons, late evenings, and weekends. These will be discussed further at the interview stage. This flexibility is essential to meet the needs of the business and its customers.
• Age Requirement: Due to the nature of the shifts, which can involve working before 6 am or after 10 pm, applicants must be aged 18 or over.
• Hands-On Role: This is a hands-on position that involves direct customer interaction, till operation, shelf stocking, and maintaining store cleanliness. Candidates should be comfortable with a variety of tasks and enjoy working as part of a team.
• Application Process: The application process is designed to be accessible, with the ability to apply via mobile device without needing a CV. It does, however, include two online assessments requiring approximately 20 minutes to complete.

This role is ideal for individuals with a genuine passion for customer service, strong interpersonal skills, and a positive, adaptable attitude. If you're looking for a stable role with a company that values its people and communities, this Co-op Customer Team Member position offers a solid foundation for your career.