Customer Team Member reference: 1059675

## Review: Customer Team Member - Co-op (Laigh Road, Beith) This opportunity for a **Customer Team Member** at Co-op in Beith offers an engaging part-time role with a strong emphasis on community and colleague well-being. For those seeking to gain valuable customer service experience in a supportive environment, this position presents several attractive advantages.

Advantages for Potential Candidates:

• Comprehensive Benefits Package: Co-op is renowned for its commitment to its colleagues, and this role is no exception. Candidates can expect a generous 31 days of holiday (pro-rata), a competitive pension scheme with up to 10% employer contributions, and access to vital virtual healthcare services for themselves and their families. A significant 30% discount on Co-op products is also a notable perk.
• Focus on Wellbeing: Beyond tangible benefits, Co-op prioritizes the holistic wellbeing of its employees. This includes support for physical, mental, and financial health, with market-leading policies designed to assist with significant life events. This demonstrates a forward-thinking employer that truly cares for its team.
• Structured Training and Development: Even without prior experience, candidates will receive full, paid training, ensuring they are well-equipped for their responsibilities. The mention of dedicated support for personal development and career progression indicates a pathway for growth within the organisation.
• Flexible Working & Work-Life Balance: While the contract is for 12 hours per week, the availability of regular overtime provides an opportunity to increase working hours. The company also shares rotas three weeks in advance and makes them accessible via mobile, promoting better planning and work-life balance.
• Simplified Application Process: The ability to apply using a mobile device without the need for a CV streamlines the initial application, making it more accessible.
• Community Focus: Co-op's long-standing commitment to its communities is a core value. This role offers the chance to contribute positively to the local area through various activities and events.
• Commitment to Inclusivity: Co-op actively fosters a diverse and inclusive workplace. They welcome applications from all backgrounds and offer support and adjustments for candidates with disabilities, demonstrating a genuine commitment to equal opportunities.

Key Considerations for Career Path Guidance:

• Temporary Contract: It is important for candidates to note that this is a 5-month temporary contract. While there is potential for overtime, the duration of the employment should be a primary consideration for long-term career planning.
• Varied Shift Patterns: The working pattern includes a range of shifts, from early mornings to late evenings and weekends. Candidates should be prepared for this flexibility and discuss their availability openly during the interview process.
• Direct Customer Interaction: The role involves significant customer-facing responsibilities, including operating tills, assisting on the shop floor, and responding to queries. A genuine passion for customer service and strong interpersonal skills are essential for success.
• Hands-on Responsibilities: Beyond customer service, the role encompasses tasks such as restocking shelves and maintaining store cleanliness. Candidates should be comfortable with a varied workload and contributing to the overall operational efficiency of the store.
• Growth Potential: While this is an entry-level position, the emphasis on training and development suggests potential for career progression within the Co-op network. Candidates with aspirations for leadership or specialized roles should consider how this experience can serve as a stepping stone.

Overall, this Customer Team Member position at Co-op offers a rewarding opportunity for individuals looking to develop their customer service skills, contribute to their community, and benefit from a company that genuinely values its employees' wellbeing. It's a particularly strong starting point for those new to the retail sector or seeking a part-time role with excellent benefits and a supportive work environment.