Customer Team Member reference: 1059799

## Opportunity Review: Customer Team Member at Co-op (Birmingham) This review provides potential candidates with an in-depth look at the Customer Team Member role at Co-op's 50 Curzon Street, Birmingham location. We'll highlight the key advantages and considerations to help you assess if this opportunity aligns with your career aspirations.

The Co-op is seeking dedicated individuals to join their team as Customer Team Members. This part-time, permanent position offers a competitive hourly rate of £12.60 for 12 hours per week, with the potential for regular overtime. The role involves a variety of shifts, including early mornings, afternoons, late evenings, and weekends, providing flexibility for those who can adapt their schedules. A unique aspect of this role is the inclusion of working within the store's in-store bakery, adding a diverse and engaging element to daily tasks.

### Advantages for Aspiring Candidates: Joining the Co-op as a Customer Team Member presents several attractive benefits for individuals looking to advance their careers in a supportive and community-focused environment:

• Comprehensive Benefits Package: Co-op offers an impressive array of benefits, including 31 days of holiday (pro-rata for part-time colleagues), a generous pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family. This demonstrates a commitment to employee well-being beyond the workplace.
• Employee Discount: A significant perk is the 30% discount on all Co-op products in-store, plus an additional 10% discount on other brands. This offers tangible savings and encourages engagement with the Co-op's product range.
• Career Development and Training: Co-op provides full, paid training and dedicated support for personal development and career progression. This commitment to learning and growth is invaluable for individuals looking to build a long-term career. The mention of Wagestream, a money management app, also points to a focus on financial well-being.
• Flexible Working and Rotas: While shifts are varied, the promise of rotas being shared three weeks in advance and accessible via mobile provides a level of predictability and allows for better personal planning.
• Community Focus and Values: The Co-op's long-standing commitment to fairness, community support, and colleague well-being is a significant differentiator. This role offers the chance to be part of an organization that actively contributes to its local communities and prioritizes ethical practices.
• Inclusivity and Support: Co-op actively champions diversity and inclusion, offering support for individuals with disabilities through reasonable adjustments in the recruitment process and participation in the Disability Confident scheme. This fosters a welcoming and supportive work environment.

### Key Considerations for Your Career Path: While this role offers numerous advantages, candidates should also consider the following to ensure it aligns with their long-term career goals:

• Shift Flexibility: The requirement for varied shifts, including early mornings and late evenings, necessitates a degree of flexibility in your personal schedule. Candidates who thrive on routine might need to carefully evaluate how this impacts their lifestyle.
• Diverse Responsibilities: The role encompasses a broad range of tasks, from customer service and till operations to stocking shelves, cleaning, and working in the in-store bakery. This offers a dynamic experience but requires adaptability and a willingness to engage in all aspects of store operations.
• Age Requirement: Due to the nature of some shifts (before 6 am or after 10 pm), applicants must be aged 18 or over.
• Application Process: The application involves two online assessments, taking approximately 20 minutes to complete. This streamlined, mobile-friendly approach means no CV is needed, which can be an advantage for some but requires a different preparation approach for others.
• Part-Time Hours: While offering flexibility, the contracted 12 hours per week might be a consideration for those seeking full-time employment or a higher immediate income. However, the availability of regular overtime can help supplement this.

In conclusion, the Customer Team Member position at Co-op in Birmingham offers a compelling opportunity for individuals seeking a role with excellent benefits, a strong sense of community, and opportunities for personal development. The diverse responsibilities and flexible, yet varied, working pattern can be particularly attractive to those who value adaptability and wish to contribute to a values-driven organization. Thorough consideration of the shift requirements and the multifaceted nature of the role will help candidates determine if this is the right step in their career journey.