Customer Team Member reference: 1059814

Are you seeking a role that combines customer service with a supportive and ethical work environment? This Customer Team Member position at Co-op offers a fantastic opportunity for individuals looking to build a career within a community-focused organisation. Located in Whitehill, Stoke-on-Trent, this part-time role (16 hours per week with regular overtime opportunities) provides a blend of essential retail tasks and direct customer interaction.

This is more than just a retail job; it’s a chance to be part of a business with a rich history of fairness and a genuine commitment to its colleagues. If you're looking for a role that values your well-being and offers tangible career development, this opportunity is worth exploring.

Advantages for Potential Candidates:

• Attractive Benefits Package: Co-op offers a comprehensive suite of benefits designed to support your life inside and outside of work. This includes a generous 31 days of holiday (pro-rata for part-time), a robust pension scheme with up to 10% employer contributions, and virtual healthcare services for you and your family, providing access to GP appointments, mental health support, and more.
• Employee Discount: Enjoy a substantial 30% discount on all Co-op products in-store, along with 10% discounts on other brands. This perk can lead to significant savings for your household.
• Focus on Well-being: Co-op prioritizes employee well-being with access to a 24/7 employee assistance service and the innovative Wagestream app, allowing you to access a portion of your earned wages before payday. They also offer market-leading policies to support colleagues through significant life events.
• Comprehensive Training and Development: You will receive full, paid training, ensuring you're well-equipped for your role. Co-op is committed to your personal development and career progression, offering dedicated support to help you grow within the company.
• Flexible Working Patterns: While the role involves varied shifts, including afternoons, late evenings, and weekends, the specifics will be discussed at the interview. Rotas are shared three weeks in advance and are accessible via your mobile, aiding in planning.
• Community Impact: As part of Co-op, you'll contribute to a business that actively supports its local communities through various activities and events.
• Inclusive Workplace: Co-op is dedicated to building diverse teams and fostering an inclusive environment where all colleagues can thrive. They welcome applications from all backgrounds and offer support for candidates with disabilities through the Disability Confident scheme.

Key Considerations for Your Career Path:

• Customer-Centric Role: The core of this position involves providing excellent customer service. Candidates who are naturally empathetic, enjoy interacting with people, and are motivated to go the extra mile for customers will excel.
• Versatile Responsibilities: Beyond the till, you'll be involved in a range of store operations, including stocking shelves, maintaining store standards, and supporting new product introductions. This offers a broad retail experience.
• Adaptability and Problem-Solving: A positive approach to change and the ability to problem-solve are essential qualities. You'll be working as part of a team to ensure a smooth and efficient shopping experience for customers.
• Part-Time Commitment with Overtime Potential: This is a 16-hour per week contract. While this offers flexibility, candidates should be comfortable with the prospect of regular overtime, which provides additional earning potential and a more comprehensive work experience.
• Shift Flexibility: The working pattern requires flexibility across afternoons, late evenings, and weekends. Candidates should consider how these shifts align with their personal commitments and career aspirations.
• Application Process: The application is streamlined, allowing for mobile submissions without the need for a CV. Be prepared to complete two short online assessments as part of the initial screening.

This Customer Team Member role at Co-op is an excellent entry point or continuation for a career in retail, particularly for those who value a company with strong ethical foundations and a genuine investment in their people. If you are customer-focused, adaptable, and seeking a role with excellent benefits and development opportunities, this position is definitely worth considering.